In collaboration with NVIDIA, ServiceNow has unveiled an AI solution tailored for the telecommunications industry. Leveraging NVIDIA AI Enterprise software and the powerful NVIDIA DGX Cloud platform, these AI agents are set to transform service providers’ operations by automating complex tasks and streamlining customer interactions.
With a focus on enhancing productivity across the entire service lifecycle, these intelligent agents will handle labour-intensive workflows in customer service and network management, driving faster issue resolution and improved user experiences.
“The launch of new AI agents developed specifically for the telecom industry demonstrates our continued commitment to building solutions that help solve the biggest challenges facing business leaders. ServiceNow has been at the forefront of AI innovation for years, and this collaboration with NVIDIA marks the next step in delivering agentic AI-powered automation that transforms how CSPs operate and serve their customers,” said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow.
By integrating ServiceNow’s AI platform with NVIDIA NIM microservices and NVIDIA NeMo, telecom providers can enhance service delivery, and turn exceptional customer service into a competitive advantage.
Designed for telecom’s unique needs
These new AI-driven agents go beyond standard automation by using specialised reasoning frameworks to address industry-specific challenges. From diagnosing network disruptions to managing billing inquiries, they proactively resolve issues before they escalate. The agents autonomously process network data, predict and prevent service failures, and provide real-time solutions to optimize performance.
AI agents can also enhance network reliability by diagnosing issues, identifying root causes, and generating resolution strategies to minimise downtime. Additionally, they facilitate service restoration by autonomously scheduling technicians and enhancing billing transparency by providing charge insights and cost-saving plan suggestions, reducing disputes and support calls.