parcelLab has introduced AI-powered Post-Purchase Agents at Shoptalk Spring 2025 in Las Vegas, bringing automation and intelligence to retailers’ post-purchase operations. These AI Agents help brands streamline order management, enhance customer interactions, and improve operational efficiency—seamlessly integrating into existing workflows to deliver faster, more precise support.
“With the parcelLab AI Agents, brands can provide instant, intelligent support while freeing up their teams to focus on high-value interactions,” said Tobias Buxhoidt, founder & chief innovation officer of parcelLab. “We’re providing retailers with an intelligent, scalable solution that doesn’t just improve efficiency—it enhances the entire customer journey. This isn’t just about automation—it’s about creating a smarter, more proactive post-purchase experience that builds long-term customer relationships.”
Designed specifically for retail, parcelLab AI Agents autonomously handle key post-purchase tasks, from managing returns to resolving order inquiries in real-time.
Unlike conventional chatbots, these AI-driven assistants continuously adapt and learn, ensuring customers receive contextual, personalized support without increasing the burden on service teams.
In addition, parcelLab enables instant issue resolution, proactive updates, and seamless self-service options, allowing retailers to transform post-purchase touchpoints into loyalty-building moments.
About parcelLabÂ
parcelLab specialises in transforming the post-purchase experience for brands globally. Its AI-powered platform helps companies improve customer satisfaction, increase efficiency, and drive long-term loyalty by turning routine transactions into personalised and engaging interactions.