TTEC Digital has expanded its strategic partnership with Verint, integrating Verint’s end-to-end CX Automation platform into its Google GCP cloud contact centre portfolio to enhance cloud-based customer service capabilities.
As businesses increasingly turn to cloud technologies to optimise customer interactions, this partnership aims to deliver seamless, AI-driven automation that improves efficiency and customer satisfaction. Verint’s CX Automation platform will now be available as a service within TTEC Digital’s high-availability Google Cloud infrastructure, ensuring smooth integration with its comprehensive contact centre solutions.
“We are thrilled with the opportunity to deepen our partnership with Verint – further extending TTEC Digital’s cross-platform capabilities across the CX ecosystem,” said John Wolf, vice president, TTEC Digital. “Offering Verint’s CX Automation platform on GCP provides our customers with instant access to the latest innovations to enhance loyalty, increase revenue, and improve efficiencies across their contact centres. The market is starting to acknowledge Google’s investment in CX, and with Verint’s out-of-the-box integration to Google’s CCAI Platform, this truly enhances our customers’ options.”
To help businesses maximise the benefits of Verint’s industry-leading automation tools, TTEC Digital continues to provide consulting, integration, and support services across both cloud and on-premise environments.
According to Verint’s John Bourne, senior vice president, Global Partners and Alliances, “Verint is pleased to expand our strategic partnership with TTEC Digital. As demand for cloud technologies grows, organizations are exploring new ways to leverage CX Automation to drive tangible business outcomes. Our partnership with TTEC Digital extends the opportunity to deliver Verint solutions in the Google cloud.”