TTEC Holdings has introduced a blended healthcare digital sales model to provide scalable, cost-effective, and highly personalised sales solutions for healthcare organisations.
This new model operates on a shared technology platform, allowing healthcare providers to optimise digital sales operations while maintaining brand integrity and stringent data security measures. By integrating advanced AI technology with a team of skilled professionals, TTEC enables organisations to streamline sales efforts, enhance efficiency, and deliver a seamless, member-centric experience.
“Our blended healthcare digital sales model redefines how healthcare organizations approach member acquisition and engagement,” said John Abou, president of TTEC Engage. “By combining the power of technology with personalized service, we help our clients reduce costs, increase sales, and enhance member experiences — all while maintaining rigorous data security standards.”
Key advantages of TTEC’s digital sales model
Healthcare organisations can save up to 30% by leveraging a shared operating model that optimises staffing and technology resources. A unified cloud-based platform streamlines operations by integrating telephony, CRM, and “quote, shop, and apply” tools, enhancing efficiency and reducing administrative burdens.
In addition, AI-driven insights and proven engagement strategies boost sales conversions, helping providers expand their member base. To further elevate the customer experience, licensed associates deliver personalised, empathetic interactions, ensuring that every engagement aligns with the organisation’s brand values and enhances member satisfaction.
Commitment to data security and compliance
With data privacy a top priority, TTEC ensures strict adherence to HIPAA-compliant security protocols.
As healthcare organisations navigate an increasingly digital landscape, TTEC’s blended sales model offers a future-ready solution that balances efficiency, personalization, and security. This model allows organizations to deliver superior member experiences while driving sustainable growth.