The second-hand online marketplace Vinted has listened to customer feedback and abandoned their recent update. The app originally set out to change its delivery options, and remove couriers. The company eventually backtracked after users shared frustrations that it would make selling more difficult.
A company statement said “Recently, we made some changes which meant some of our members had a different experience with managing their shipping options.”
“We heard the feedback and confirm the shipping options have returned to their previous settings, there are no further actions needed from the members.”
Venter’s 16 million UK users reported not being able to access the list of possible courier options for delivery. These courier options make selling and sending sold items easier for users – especially those with limited access to printers or Royal Mail post offices.
Understandably, users were frustrated.
This update was originally perceived by users as a glitch, as their list of shipping options disappeared from their profiles. Customers voiced their anger about the switch on social media.
User Kerry on TikTok shared “I’ve had to go and cancel five orders, which I’m really annoyed at. That was £60 worth of orders.”
Theodora Philcox posted on X (formerly Twitter), “@Vinted Please fix the glitch in the shipping settings. I have had to cancel sales and others are doing likewise. This will ruin your platform if it doesn’t get fixed quickly. A huge number of people don’t have printers – you’re making Vinted impossible to use as a seller.”
This recent u-turn indicates that the selling company is dedicated to listening to its users’ feedback and acting on customer wishes to make the platform work. Although an update that did not originally go down well, the quick-acting and response to user backlash is exemplary.