Digital frontline workplace solution provider WorkJam has launched two new features with the aim of enhancing frontline team communication – an AI chatbot and a “Live Streaming” video tool.
The tools make it easier for companies to engage, train, and support their employees in real time while improving efficiency and productivity across operations.
The AI chatbot enables employees to access and search for information by acting as a centralised hub which connects all sources of information. For employees, the chatbot saves time by enabling them to quickly find answers, training materials, and policies instead of navigating complex interfaces or waiting for manager assistance.
The Live Streaming feature adds real-time video broadcasts directly to the platform, instant delivery of company updates, training sessions, and crisis instructions, ensuring all employees, no matter where they are, stay informed and aligned. Supervisors can use live video to host interactive Q&A sessions and celebrate team milestones, fostering stronger connections and a sense of inclusion across the workforce.
For employees, the feature offers live training and visual demonstrations that simplify complex tasks, along with real-time guidance from managers or experts to improve performance and resolve issues quickly.
Steven Kramer, CEO of WorkJam, said: “With the AI chatbot and live video streaming feature, we’re introducing tools that feel familiar to many frontline workers because they use similar technology in their everyday lives. These features raise the bar for workforce management, enabling businesses to connect with and support their teams in real time. Designed to improve day-to-day operations and foster a sense of belonging and empowerment, these features ultimately make a meaningful difference for businesses and frontline employees alike.”
These tools, integrated directly into WorkJam’s platform, tackle two major challenges for frontline workers: limited access to essential information and the absence of real-time support.