CXM’s top 10 articles on employee mental health and wellbeing 

Between February and April 2022, McKinsey conducted a global survey of nearly 15,000 employees and 1,000 HR decision-makers in 15 countries. They found an average 22% gap between employer and employee perceptions. Employers are consistently rating workplace dimensions associated with mental health and well-being more favourably than employees.

Dozens of factors contribute to burnout. To name a few, this includes lack of proactive management, isolation and remote work without a support system, toxic culture, leadership that encourages competition.

And there’s plenty more. In this piece, we have selected CXM’s top 10 articles on employee mental health and wellbeing. In 2023, prioritising employee’s health and sustainable career progress must be our common goal.

Gender diversity

Three ways to make your CX team more gender diverse

The importance of mentorship at every stage of CX career development

Culture of learning

Build a culture of learning to retain CX employees

Culture of belonging: the importance of community in the CX workforce

Positive organisational culture

How to ensure your retail employees don’t work in a toxic culture

The best leaders excel at relationships: 6 traits of new leadership

Employee feedback

Employee NPS: recognizing the power of promoters within your company

Your guide to employee engagement and organizational change

Designing a meaningful employee experience: An interview with Belinda Gannaway

 

Employee onboarding  

Happy first day of work – improve your employee onboarding experience