CX heavyweights are heading to Romania for the second annual customer experience conference later this month. Ian Golding, Mohamed Latib, Stefan Osthaus, and Codin Caragea will all feature at CX Conference Bucharest 2024 to be held on the 16-17 October.
The two-day event will explore the balance between human and digital experience in business strategy development. Attendees will learn how technology can be integrated to enhance customer and employee loyalty and retention while boosting profitability.
Topics addressed during the event will explain how simplifying processes leads to faster services, how modern tools empower employees to offer better customer support, how improved communication facilitates collaboration, and how personalizing experiences increases customer satisfaction.
The first day of the conference will feature presentations and discussions where opinion leaders and CX experts will share insights, challenges, and innovative methods of integrating technology into customer experience strategies. Participants will have the opportunity to interact and connect with other leaders and professionals from various industries, exchanging experiences and creating valuable connections.
A key highlight of the event will be the presentation of the results of the “CX Maturity Study 2024” in Romania and the Republic of Moldova, conducted by Customer Experience Romania in collaboration with Staffino. Now in its second edition, the study analyses the six pillars of customer experience, from CX strategy to organizational culture, customer and employee journeys, processes, and technologies used to optimize customer experience.
“Customer Experience Management (CX) is still an evolving profession and discipline globally. Since the first edition of the CX Conference in Bucharest in 2023, we have observed that the passion, desire, and commitment to CX are very much alive and strong in Romania. This maturity study highlights what will be the focus in 2024 and the future of customer experience.” – Ian Golding, CX Global Professional.
The second day of the conference will be dedicated to practical workshops led by Mohamed Latib, Stefan Osthaus, and Codin Caragea. They will provide participants with new insights and practical exercises to help them develop customer-centric action plans that will position their companies a step ahead of the competition.
CX Conference Bucharest 2024 promises to be an unparalleled opportunity for participants to learn how to develop strategies that drive organizational growth, improve customer and employee retention and loyalty, by integrating technology into business strategies and delivering exceptional customer experiences.
The full agenda and registration details are available on the conference website: https://cx-conference.ro .