Ian Golding CX Framework

Supported by

Designed by

Ian Golding, world renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.

Pre-workshop activities

Prior to their attendance at the masterclass, all delegates would be sent a questionnaire exploring their current understanding of customer experience. If you have any specific requirements, you can write them here so we can address them.

Who should attend

For those who want to validate their existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of Customer Experience (CX)


All core CX competencies, including CX Strategy and brand proposition

The role of employees in delivering the strategy

Customer journey mapping

Learning how to use CEMantica mapping tool + 6 months free access

CX measurement (VOC, VOE and VOP)

CX improvement and CX Culture.

Ian Golding

Global Customer Experience Specialist and Certified Customer Experience Professional (CCXP)


2023 February 06/07
Online CX Professional Masterclass February 2023

Price £1099

Region UK
Timezone BST
2023 February 08
2023 April 10/11
Online CX Professional Masterclass April 2023

Price £1099

Region UK
Timezone BST
2023 April 12
Online CCXP Exam Preparation Workshop April 2023

Price £449

Region UK
Timezone BST


“I want to thank you for your inspirational delivery at the CX Masterclass. I took it as a given that you deliver CX training when I signed up, but what you also delivered was passion. I’m excited about what this means for me and the next steps in my Customer Experience journey, and I hope to work with you at some point in the future.”

Jenny Brightmore E-commerce Investigations Manager

“Ian is very knowledgeable and his training style is very clear, simple and rich in real life examples. The content is absolutely compelling. Thank you also for the support and care from Antonija and the certificate of attendance!”

Vanessa Milan Voice of the Customer

“Super responsive staff, amazing experience and Ian’s knowledge on the topic is beyond imagination.”

Akos Tolnai CEO

“I enjoyed the course. It reinforced in some areas, but a lot of day 2 was new content and very engaging. Day 2 was very strong, both in content and in delivery. I think it is preferable to have both facilitators on both days as their styles are very different and a balance of the two on both days would be perfect. Content on day 2 was exactly what I needed.”

Unette Spencer Principal Consultant