Tag: analytics

Nearly half of UK employees unimpressed with holiday gifts from employers

According to research from Blackhawk Network, 46% of UK employees have labelled their employers as poor gift-givers. The survey, conducted ahead of the festive season, shows a strong disconnect between employer efforts and employee expectations when it comes to holiday...

95% of marketers set to boost AI investments in 2024

The latest Invoca report highlights the growing influence of AI across marketing sectors, with 95% of marketers planning to boost AI investments in the coming year. Based on a survey of 600 marketing professionals across the U.S. and U.K., this...

A third of UK workers plan to leave as stress and skills gaps mount

Nearly one in three workers in the UK intends to switch jobs within the next six months, according to the latest report from ManpowerGroup. This sentiment comes despite strong feelings of purpose in their respected roles, with 80% of UK...

Increased performance pressures drive 100% of contact centres toward AI solutions

A new report from Level AI shows the evolving demands facing contact centres, with nearly 70% of leaders reporting heightened pressure on their operations over previous years, while only 3.9% have experienced any reduction. The study highlights how AI and...

63% of UK shoppers hesitate to use AI for online purchases

According to a recent Zendesk survey of over 8,400 global consumers, British shoppers rank among the most digitally aware regarding AI. As many as 84% of UK consumers are familiar with AI tools like digital shopping assistants, and nearly half...

RCS is transforming brand-customer communication

Sinch highlights that Rich Communication Services (RCS) is fast gaining traction as brands explore new ways to improve customer interactions. According to insights from a panel of senior marketing and digital communications experts across top European brands, over 70% anticipate...

33% of students say AI boosts job readiness, but only 24% use it regularly

According to a new survey by Coursera, one in three students (33%) believe that utilising AI in their studies helps them prepare for the workforce. However, the survey, which included 1,000 students and 500 educators across UK universities, showed that...

42% of employers now have dedicated resources for diversity and inclusion

A recent study by Hays reveals that over two in five (42%) employers have established a dedicated resource for diversity, equity, and inclusion (DE&I) across UK workplaces. The report shows that 50% of organizations have a team dedicated to DE&I...

Nearly a third of workers say Friday is the happiest day to work in the office

According to a recent study by Making Moves, 28% of office workers report feeling happiest working from the office on Fridays. The survey polled over 2,000 office-based employees and found that Monday and Wednesday shared the spot as the second...

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates. The...