Tag: Artificial Intelligence

Retailers turn to mobile apps to address labour shortage

With technology playing an increasingly central role in shifting consumer expectations and persistent labour challenges, retailers are focusing on innovative solutions, such as mobile apps, to stay competitive and meet market demands.According to the 2025 Connected Retail Experience Study, conducted...

Arish Global Services partners with Vertex Global Services to drive industry growth

UK-based Arish Global Services has announced a strategic partnership with Vertex Global Services, a Business Process Management (BPM) industry player. The partnership is designed to stimulate industry growth in the UK and India by sharing revenues and enhancing workforce management...

Over 70% of shoppers favour genAI in their shopping journey

A recent report by Capgemini shows that 71% of consumers now desire gen AI to be part of their shopping journey. This shift is mostly driven by gen z and millennials, who prioritise hyper-personalisation and better digital interactions. According to...

CallTower acquires CCaaS provider Inoria

CallTower has announced the acquisition of Inoria, a Canada-based CCaaS provider. This marks another step in CallTower’s pursuit of delivering CCaaS solutions while enhancing its customer experience (CX) and Conversational Artificial Intelligence (CAI) offerings worldwide.“This acquisition offers our combined customers...

SoundHound AI introduces first in-vehicle voice commerce platform

SoundHound AI unveiled an in-car voice commerce platform at CES 2025. This platform enables drivers and passengers to order takeout using voice commands directly from their vehicle’s infotainment system.“What we’re introducing here at CES is a seamless way to order...

Cost of bad customer experiences hits $3.8 trillion, claims Qualtrics

There’s an almost never ending stream of reports talking about the dire state of customer experience. The 2025 Consumer Trends Report from Qualtrics doesn’t break the trend, predicting that a titanic $3.8 trillion dollars is at risk from bad customer...

Brands must adapt to top social media trends to thrive in 2025 

According to the 2025 Sprout Social Index Edition XX, social media has emerged as the leading source for staying updated on trends and cultural moments, surpassing TV, family, friends, and other digital channels. This shift allows brands to engage directly...

AI-powered autonomy set to transform business and customer engagement

The rise of AI-powered autonomy is reshaping how businesses operate, innovate, and engage with customers, according to Accenture Technology Vision 2025 research report. The 25th edition of Accenture’s annual report reveals that the era of AI-driven digitisation is unfolding at...

AI investments in retail set to skyrocket as companies embrace innovation

A new IBM survey highlights a dramatic pivot among retail and consumer product executives toward AI. According to the report, companies aim to increase their AI spending by 52% in areas beyond traditional IT operations over the next year.By 2025,...

AI unlocks 8% revenue boost in grocery e-commerce

Retailers leveraging AI-powered connected retail strategies can unlock an impressive 8% growth in e-commerce revenue, according to SymphonyAI’s latest grocery e-commerce study. The comprehensive analysis, based on 1.3 billion transactions from 72 million households over six months, highlights how advanced...