Tag: Artificial Intelligence

DXC Technology and ServiceNow join forces to unlock genAI value for businesses

DXC Technology has extended its long-standing partnership with ServiceNow to accelerate the adoption of generative AI (GenAI) for businesses worldwide. Together, the companies have established a GenAI Center of Excellence (CoE), combining DXC’s expertise in consulting and implementation with ServiceNow’s...

Salesforce launches new tools for AI agent testing and management

Salesforce has introduced new tools to streamline the lifecycle management of AI agents developed with Agentforce. The new tools streamline testing, deployment, and monitoring processes while offering transparency in usage and performance. Designed for enterprises striving to adopt an “agent-first”...

Verizon introduces genAI-powered tools to simplify holiday shopping

Verizon has released new technology and services designed to save time and enhance convenience during this holiday shopping season. By integrating GenAI-powered tools and streamlining customer support, the company aims to make shopping simpler and more efficient. The updated myVerizon app...

Exinity’s AI-chatbot project boosts call deflection rate

Two years ago, the team at Exinity, an online brokerage firm, was looking at its customer pain points. The business, which has over two million clients, in 150 countries, was handling a huge volume of live chats across its team...

This week in CX: are brands ready for gen Z?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at why you need to level up your CX strategy and how to adapt it to new generations, as well as how are...

Retailers turn to AI and observability for better digital journeys

The retail industry is leveraging observability to improve digital customer experiences (DCX) and streamline operations, with significant ROI to show for it. According to New Relic’s latest report, retailers see a fourfold return on investment (ROI) from strategic observability efforts....

This week in CX: rethinking the future with green jobs and digital disruption

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at how we need to think in order to change CX for the better, unifying customer and employee experiences, and are customers aware...

Cognigy presents the next generation AI workforce

AI-powered customer service solutions vendor Cognigy has announced Agentic AI, the next generation AI workforce that is set to transform enterprise contact centers by enabling more efficient, personalised, and autonomous customer interactions. Designed for large-scale environments, Agentic AI leverages advanced...

Most US shoppers encounter generative AI without realising it

Generative AI is quietly reshaping the retail landscape, enhancing online shopping experiences with personalised recommendations and streamlined interactions. Yet, a new Bain & Company survey reveals that 71% of U.S. consumers are unaware they’re engaging with generative AI while shopping...

Retail associates voice concerns over loss prevention amid rising theft

A recent global study highlights growing concerns among retail associates about loss prevention and the overall shopping experience. According to Zebra Technologies’ 17th Annual Global Shopper Study, 84% of retail associates are worried about the lack of technology to detect...