Tag: Awards International

CarTrawler claims top prize at International Customer Experience Awards

CarTrawler, an Irish firm that offers around the clock car hire support services beat off stiff competition to emerge as the Overall Winner at the International Customer Experience Awards (ICXAs) last night.On the night CarTrawler also won gold for Best...

Awards International announces Sinem Yuksel as chair of Türkiye Customer Experience Awards 2025

Awards International has announced Sinem Yuksel as the chair of the Türkiye Customer Experience Awards 2025.Yuksel brings over 20 years of experience in the telecoms and finance industry and is a dynamic leader currently serving as the chief marketing and...

Bruce Temkin wants to change how you think

Bruce Temkin has done as much as anyone to define customer experience thinking. Having left Qualtrics at the start of the year, the industry veteran is embarking on a whole new adventure. And it might be his biggest challenge yet....

Top 5 trends from judging CX Team of the Year – SME

I had the opportunity to be a judge at this year’s UK Customer Experience Awards 2024 organised by Awards International. The awards, now in its 15th year, is a distinctive platform that recognises the innovative efforts of the UK’s CX...

Riyadh Municipality: Shaping a ‘future ready’ city

As Saudi Arabia’s capital gears up for global events like Expo 2030 and the World Cup, Riyadh Municipality is redefining its public services to become a model of modern governance. In response to rapid growth, the municipality is shifting from...

BT Group slashes carbon footprint and boosts productivity

In the summer of 2023, Darren Bayney was working as a business service enablement consultant with BT Group. He’d been tasked with forensic examination of the firm’s sprawling business field services operations, with an eye on improving the sustainability credentials...

Ageas CEO, Ant Middle honoured with Lifetime Achievement Award at UK Customer Experience Awards

Ant Middle, CEO of personal lines insurer, Ageas UK, picked up the Lifetime Achievement Award at the UK Customer Experience Awards, last night in London.Ant Middle was honoured at the biggest night for the CX sector in UK, for his...

Experian takes home overall winner award at UKCXA

Experian was crowned the Overall Winner at the UK Customer Experience Awards last night.The data analytics and consumer credit firm, scored a hatrick of gold category wins on the night.Experian best off stiff competition from Ageas and Scottish Power to...

Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London.Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

Ethos Farm’s Sally Alington wins CX Leader of the Year at the UK Customer Experience Awards 2024

Sally Alington, founder and CEO of Ethos Farm, has been crowned the CX Leader of the Year at the UK Customer Experience Awards 2024. Starting her career as a customer service host at Heathrow Airport, Sally’s belief in the power...