Tag: Customer engagement

UK shoppers can’t be bothered to wrap presents

According to new Bango research, a growing trend among UK Christmas shoppers is choosing subscription gifts to streamline the festive season. The study reveals that 29% preferred gifting subscriptions to avoid the hassle of wrapping traditional presents. For those celebrating Christmas...

AI takes centre stage in UK Christmas marketing strategies

Over half of UK marketers (55%) utilise artificial intelligence (AI) to strategically plan and enhance their seasonal marketing campaigns, according to new research by Optimizely. The study, which surveyed 100 marketers across the UK, shows the increasing reliance on AI...

Frontier Airlines unveils premium upgrades in “The New Frontier” transformation

Frontier Airlines has announced upgrades as part of the second phase of its customer-focused initiative, The New Frontier. These improvements include first-class seating, complimentary seat upgrades for elite members, and expanded options for redeeming loyalty miles. “We’ve listened to customers, and...

HungerRush launches Order Notifications to boost efficiency and customer satisfaction

HungerRush has introduced Order Notifications, a new feature that enhances customer satisfaction and optimises restaurant efficiency. This tool allows for automated, personalised text updates to keep customers informed about the status of their delivery and pickup orders. The impact of Order...

7.68 billion interactions and record engagement define 2024 holiday shopping season

The 2024 Black Friday and Cyber Monday period marked a standout year for retail, generating $118.2 billion in November revenue, including $10.8 billion on Black Friday alone, according to Adobe. Alongside record-breaking sales, brands achieved 7.68 billion customer interactions across...

AI and empathy define the top US brands in customer experience   

According to KPMG’s report, leading companies are setting themselves apart by focusing on empathy, values-driven engagement, and cutting-edge technology. The study, which surveyed over 10,000 U.S. consumers across 316 brands, revealed that USAA, H-E-B, and Patagonia topped the rankings, with...

Kaltura unveils a solution for immersive enterprise experiences

Kaltura, the Video Experience Cloud company, has announced the beta launch of Work Genie, an AI-driven platform designed to create deeply personalised and immersive digital experiences. Targeted at enterprise customers and employees, Work Genie addresses the growing challenges of delivering timely,...

Introducing ChatGPT Pro: is the $200/month plan worth it?

OpenAI has introduced a new subscription tier for its ChatGPT platform, branded ChatGPT Pro, at a steep $200 monthly. This plan is for users needing advanced capabilities in mathematics, coding, and writing. Alongside the subscription, OpenAI rolled out the full...

Email dominates, but SMS and push notifications surge this Cyber Week

According to Bloomreach, the 2024 holiday shopping season highlighted a major shift in how businesses engage with customers. Personalization and omnichannel strategies drove a 9% year-over-year (YoY) revenue increase for brands during Black Friday. Mobile push notifications saw the most...

Great Southern Bank automates customer service with CXone Mpower

NICE has announced that Australia’s Great Southern Bank is advancing its customer service capabilities with CXone Mpower. Great Southern Bank provides various financial products, including credit cards, home loans, and insurance. Focused on delivering customer-first solutions, the bank is moving...