Tag: Customer Experience

Infosys unveils AI innovation hub in collaboration with Google Cloud

Infosys has launched a Google Cloud Center of Excellence, powered by its AI platform Infosys Topaz, to accelerate enterprise innovation. This initiative aims to enable businesses to leverage generative AI technologies for growth and problem-solving across industries.    “Combining the expertise of...

The rise of podcasts among Gen Z and Millennials

Podcasts have surged in popularity among younger audiences, becoming a vital part of daily life for many gen-z and millennials. The medium’s flexibility, and ability to deliver ‘on-demand’ entertainment and information cater to the preferences of these tech-savvy generations. Whereas prior...

QuestionPro acquires video streaming & collaboration platform SpatialChat

QuestionPro has announced its acquisition of SpatialChat, a European video streaming and immersive virtual environments platform. This move will bolster QuestionPro’s Qualitative Research and Customer Experience (CX) platforms while propelling SpatialChat’s technology into the U.S. and global markets. SpatialChat is known...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth. We’re also...

Foundever partners with M47 Labs to revolutionise AI-powered customer experiences

Foundever has announced a strategic collaboration with M47 Labs, a European-based AI innovator. With this partnership, Foundever aims to advance its investment in artificial intelligence, particularly through the enhancement of its LLM Voicebot, an integral part of the company’s next-generation...

Americans spend 110 hours a year deciding what to stream 

A recent survey by UserTesting reveals a surprising and frustrating reality for American streaming service subscribers: the average user spends 110 hours annually—nearly five full days—just deciding what to watch. These findings show a modern dilemma in the streaming era,...

Meta boosts smart glasses with real-time AI features and translation tools

Meta has unveiled significant updates to its Ray-Ban Meta smart glasses, rolling out a suite of AI-driven features that redefine the wearable tech experience. The new firmware, version 11, allows users to engage in ongoing conversations with Meta’s AI assistant,...

Consumers are turning away from dynamic pricing and seeking price consistency

A recent survey by Gartner shows that 68% of consumers feel that brands exploit them using dynamic pricing strategies. These pricing tactics have fuelled distrust, with 80% of respondents saying consistent pricing builds brand trust. Moreover, 42% expressed a willingness...

Pega unveils AI-powered payment dispute solution

Pega has updated its Smart Dispute solution to transform customer experiences by streamlining and accelerating the resolution of payment disputes and fraud claims. For customers, this means faster resolutions, smoother interactions, and a more seamless experience regardless of their payment...

The next phase of privacy: consent management

While privacy has always been important, the introduction of the internet and the proliferation of connected devices has taken it to a whole new level. Whether engaging on social media or conducting online transactions, each interaction leaves a digital footprint. The...