Tag: Customer Experience

This week in CX: UK adults would rather deal with vermin than customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new research from Qualtrics and RingCentral on customer service’s effects on the customer themselves, and frontline workers. UK marketers fear AI will create biased...

The impact of the cost of living crisis on environmentally conscious choices in 2024

This piece was co-authored by Agop Ashjian, CEO of Shipup, and Edward Drax, CEO of Yocuda. The environmental crisis is a growing issue for both retailers and customers. A report by Recycling Lives found that 81% of people prefer to buy from retailers with an eco-conscious...

This week in CX:  the UK is set to become a “burnt-out nation”

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest UK burnout report, and what difference receipts can have on your customer service. Key news CXMStars, Customer Experience Magazine’s annual competition, is now open...

Voting open! Decide your top 50 CXMStars™ of 2024 today🌟

This year’s initiatives have been excellent. All entrants have done an incredible job. It was not easy to shortlist all the nominees to our finalists. But we’ve done it! The lists of the top 25 CXMStars for each category have been...

This week in CX:  this is the year of industry transformation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the first piece of news from our partnership with CXFO, featuring key CX insights from their latest CX Utilities report. Zendesk and Twilio have...

Top 3 unexpected CX predictions for 2024

As businesses set their sights on the new year, insurance providers must focus on elevating CX. Particularly when selling directly online. Prioritising customer needs is one of the best ways to achieve positive results, in terms of short-term financials and...

Who will be scoring on the esteemed 2024 CXMStars™️ judging panel? 

With CXMStars™ 2024 well underway and the nominations step ending imminently, it’s time for the next announcements. After the nomination process concludes, our team will proceed to shortlist the top 50 CXM stars. Following this step, we are thrilled to share...

CXM’s top contributors of 2023

Over the past few years, we have received feedback about our work as a business publication and a community. Our readers see us as individuals who question concepts, don’t hesitate to investigate the value of services and products, and always...

Why XR could make a big difference to your customer and employee experience in 2024

AI, web 3.0 and the metaverse are big buzzwords these days in marketing and tech circles. Futurescoping has skyrocketed ever since Mark Zuckerberg introduced his grand metaverse plans. Industry talk has materialised into actual investment with big brands purchasing “land”...

Unlocking the value of generative AI in 2024 and beyond

Today’s consumers expect immediate and seamless customer service. They are more willing than ever to invest and stay loyal because of exceptional experiences. This requires the service function to adapt and evolve, ensuring it is well-placed to meet the growing...