Tag: Customer Experience

How to leave X (Twitter) with your business/brand dignity intact

Many businesses are closing down their X accounts for company alignment or operational reasons. Typical responses focus on the platform’s falling engagement value or the rise of misinformation. Emarketer reported a drop from 8 million to 6 million among UK...

McDonald’s harassment, Google drops cultural events, Anthropic’s AI ban sparks debate

McDonald’s faces scrutiny over workplace harassment and zero-hours contracts  McDonald’s UK faces mounting allegations of sexual harassment, bullying, and discrimination, with over 700 employees pursuing legal action. Despite a legally binding EHRC agreement in 2023, the company has since received 300...

SurveyMonkey brings personalisation and automation to Salesforce users

SurveyMonkey has announced significant updates to its SurveyMonkey for Salesforce integration, which are now available on Salesforce AppExchange. These updates allow customers to seamlessly automate highly personalised email surveys within Salesforce, improving efficiency and engagement.“Customer experience leaders choose SurveyMonkey because...

Linnworks and Temu partner to expand global ecommerce opportunities

Linnworks has announced a strategic partnership with Temu to facilitate retailers’ operations and grant them access to millions of potential customers through Temu’s rapidly expanding platform.Since its U.S. launch in September 2022, Temu has quickly become a dominant force in...

AI chatbots spreading misinformation, worker exploitation, and holiday nightmare

BBC research exposes AI chatbots’ inaccuracies in current affairs A BBC study found that AI chatbots—including ChatGPT, Copilot, Gemini, and Perplexity—frequently produce factual inaccuracies and misleading content in news responses. Over half of the AI-generated answers reviewed had “significant issues,” including...

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer interactions

Cisco has partnered with Mistral AI to introduce the AI Renewals Agent, designed to revolutionise the renewal proposal process by intelligently integrating insights from over 50 data sources. This AI-powered system consolidates structured and unstructured data, performs real-time sentiment analysis,...

Rail bosses under fire, Accenture’s DEI exit, and rising workplace financial stress

New train departure rules spark outrage Rail passengers have criticised a new Network Rail trial at King’s Cross, where train departure details vanish three minutes before departure to prevent last-minute platform dashes. Commuters argue the policy is patronising and could increase...

Don’t take a ‘head-in-the-sand approach’ to client feedback

Many startups are so focused on their product vision, they don’t want to hear what customers say about it. Similarly, larger firms often sanitise feedback into generic and useless forms. Therefore, it isn’t a major surprise that legal and other...

Yep AI unveils digital human technology for smarter customer engagement

Melbourne-based artificial intelligence company Yep AI has unveiled the Yep AI Digital Human, designed to improve customer interactions and streamline business operations. By leveraging advanced AI-driven avatars, the company aims to create more engaging digital experiences for businesses across various...

Here they are: the top 50 CXMStars for 2025🏆

The questionnaires are in, the judges have cast their votes and the wider CX community has had its say. It is time to unveil the final rankings of the CXMStars 2025!As with previous versions of the list we’ve split it...