Tag: CX news

New report shows fast food chains face customer service struggles

A new report from Chatmeter reveals that quick-service restaurants (QSRs), commonly known as fast-food restaurants, are struggling to keep customers happy. Despite Chick-fil-A, Carl’s Jr. & Hardee’s, and Arby’s topping Chatmeter’s 2024 QSR Reputation Ranking for food, service, and value,...

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Inflation eases, but European consumers still cut back on spending

European shoppers are scaling back on spending, even as inflation eases, according to Boston Consulting Group’s (BCG) 2024 European Consumer Sentiment Report. In the first half of 2024, 73% of consumers reported higher prices, but wages and savings haven’t kept...

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Ageas CEO, Ant Middle honoured with Lifetime Achievement Award at UK Customer Experience Awards

Ant Middle, CEO of personal lines insurer, Ageas UK, picked up the Lifetime Achievement Award at the UK Customer Experience Awards, last night in London. Ant Middle was honoured at the biggest night for the CX sector in UK, for his...

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Experian takes home overall winner award at UKCXA

Experian was crowned the Overall Winner at the UK Customer Experience Awards last night. The data analytics and consumer credit firm, scored a hatrick of gold category wins on the night. Experian best off stiff competition from Ageas and Scottish Power to...

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Kaizen Ticketing triumphs with gold win at the UK Customer Experience Awards 2024

Kaizen Ticketing has secured a gold win in the Best Use of Technology category at the UK Customer Experience Awards 2024 in London. Founded by former semi-professional footballer and ticketing expert David Lynam, Kaizen Ticketing has revolutionised the ticketing process for...

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Ethos Farm’s Sally Alington wins CX Leader of the Year at the UK Customer Experience Awards 2024

Sally Alington, founder and CEO of Ethos Farm, has been crowned the CX Leader of the Year at the UK Customer Experience Awards 2024. Starting her career as a customer service host at Heathrow Airport, Sally’s belief in the power...

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This week in CX

This week in CX: AI takes over the holiday season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at emerging consumer trends as the holiday season approaches, as well as is CX now at the crossroads. We’re also discussing new updates from...

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CXM proudly announces the third edition of CXM Review: CX at the Crossroads

Two years ago, in October of 2022, Customer Experience Magazine released the first printed and digital magazine focusing on reviewing the past year in CX. Since then, we have committed to bringing you special annual publications. Now, we are proud...

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TV drives nearly $145 billion in annual consumer spending

A new report from Shopsense AI, titled “Turning TV Into a Retail Powerhouse,” reveals that television has become a significant force in driving consumer spending, contributing nearly $145 billion in U.S. retail sales annually. TV content is increasingly influencing product...

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employee financial stress

Managers are unaware of their employees’ financial wellbeing needs, research has found

New research from Bippit has found that more than half of workers in management positions receive adequate financial wellbeing support from their employer. However, only 20% of non-managers could say the same. This financial support can include employee assistance programmes and...

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