Tag: Digital transformation

US teens stay online ‘almost constantly’ as YouTube and TikTok dominate

Almost half (46%) of American teens say they are online “almost constantly,” showing the impact digital connections have on their lives, according to a new Pew Research Center survey of teens aged 13 to 17. The study highlights YouTube’s dominance,...

Suffolk Mobility Solutions takes top prize at the UK Business Awards

Suffolk Mobility Solutions was crowned the Overall Winner at the UK Business Awards (UKAB) in London last week. The firm which specialises in domestic fitouts for people with mobility issues, also took gold in the Best Customer Service – Micro...

Cyara introduces new solutions to elevate CX standards

Cyara has announced DART AI, an AI framework emphasising practical innovation and tangible customer value. Alongside this, Cyara has unveiled Cyara AI Trust, a comprehensive suite of testing modules designed to optimize chatbot development, mitigate risks associated with large language...

GenAI adoption grows as privacy and security concerns persist

According to Deloitte’s survey, 38% of respondents use or explore generative AI (GenAI) for personal, professional, or educational purposes. Out of those utilising GenAI for work, 83% report heightened productivity, and 63% say GenAI exceeds their expectations. Additionally, 76% believe...

First Insight expands partnership with M&S to transform clothing & home categories

AI-driven retail solutions provider First Insight has expanded its partnership with Marks & Spencer (M&S), extending its services across M&S’s entire Clothing & Home business. Originally focused on the Lingerie category in 2015, this collaboration now aims to enhance customer...

Kaltura unveils a solution for immersive enterprise experiences

Kaltura, the Video Experience Cloud company, has announced the beta launch of Work Genie, an AI-driven platform designed to create deeply personalised and immersive digital experiences. Targeted at enterprise customers and employees, Work Genie addresses the growing challenges of delivering timely,...

81% increasing budgets: the urgency of cyber resilience in 2025

A new study by NetApp and The Futurum Group highlights troubling trends in the cybersecurity landscape. Over 54% of surveyed organizations have experienced cyberattacks in the past 12–18 months. In addition, 20% are failing to recover lost data, showing that...

AI adoption accelerates in car dealerships

Car dealerships are embracing artificial intelligence (AI) at unprecedented rates, with 81% of dealers planning to increase their AI budgets in 2025, according to Fullpath’s latest report. The report shows that AI is transforming dealership operations, particularly in marketing, sales,...

AI’s role in retail: tackling loss prevention and enhancing experiences

According to Zebra Technologies Corp.’s survey,  84% of retail associates express concerns about loss prevention and the absence of effective technologies to detect safety threats and prevent criminal activity. While consumers are usually satisfied with their shopping experiences, satisfaction levels have...

Market Harborough Building Society pushes CX to the top of its agenda

Typically, building societies aren’t considered seething hotbeds of change. But Market Harborough Building Society (MHBS) has been shredding stereotypes as it overhauled its company culture and put customer experience at the centre of its business. The catalyst for change was market...