Tag: Digital transformation
Risk management drives supply chain revamp
73% of companies have significantly changed their supply chain networks in the past two years. These adjustments are driven by building resilience and flexibility rather than simply cutting costs. Gartner surveyed over 400 senior supply chain executives worldwide to understand their...
Generational differences for better customer service are revealing new standards
Older generations of customers show less loyalty and patience towards brands than the younger Gen Z (aged 12-27), a new study by Zoom has found. This research comes from Zoom’s Morning Consult survey, examining how consumer expectations have shifted, and...
TikTok shop committed to being the e-commerce “marketplace of the future”
Next month, TikTok shop will be raising its seller base commission fees in the UK from 5% to 9%. This is to help with the social media platform’s commitment to build their e-commerce as the “marketplace of the future”. “We...
CEOs rank their workforce as their third priority
New HR research from Gartner has found that CEOs ranked workforce as their third most important business priority for the next year. This falls behind growth and technology as business focuses. Alongside this, the research found that general workplace investments are...
GenAI projects forecasted to be abandoned next year
After extensive research and business calculations, Gartner has predicted that at least 30% of GenAI projects will be abandoned after proof of concept by the end of 2025. The business experts estimate this will be the result due to poor...
The key to improving CX and driving revenue in the travel industry
As the summer season heats up, so does the travel industry, with millions of people planning holidays and adventures. However, recent IT outages that led to widespread flight cancellations and booking disruptions have underscored the industry’s vulnerabilities. These challenges highlight the...
Google abandons third-party cookie deprecation plans
After years of uncertainty, Google has revealed it won’t be deprecating third-party cookies. Instead, it will keep third-party cookies up and running if they are not disabled manually by the user. “The continuation of third-party cookies will surely bring some relief...
Microsoft tech outages create mass global disruption impacting numerous industries
On Friday 19th July, Microsoft’s Windows operating systems displayed errors, and consequently created mass impacts globally across many different industries. Reports of disruptions started flooding in from around the world, including in the UK, parts of Europe, Asia, and USA....
Smart cane wins the King’s “best of British” award
WeWalk has picked up a King’s Award for Enterprise for its cutting-edge ‘smart cane’ product. The smart cane, which integrates with Google Maps to offer visually impaired people direction assistance, also won a gold award at the recent 2024 Turkiye Customer Experience...
6 strategies to help bridge the CX personalisation gap
There is a consensus among customer experience practitioners when it comes to personalisation: when done well, it can be a business differentiator. It’s easy to see why. Personalisation shows to customers the value that brands place on their relationships –...