Tag: employee experience

NICE offers new solution for multilingual support

NICE has introduced CXone Mpower SmartSpeak, an AI-powered solution designed to revolutionise customer and employee experiences by overcoming language barriers. Built to streamline effortless global interactions, it enables businesses to engage with customers in their preferred language, improving service and...

Nearly a third of workers say Friday is the happiest day to work in the office

According to a recent study by Making Moves, 28% of office workers report feeling happiest working from the office on Fridays. The survey polled over 2,000 office-based employees and found that Monday and Wednesday shared the spot as the second...

Employees are turning to employers for extra support during wellbeing crisis

Current economic challenges, layoffs, and rising burnout are pushing employees to increasingly look to their employers for wellbeing support that goes beyond compensation, according to Alight’s 2024 International Workforce and Wellbeing Mindset Study that surveyed 2,000 U.S. employees working full-...

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates. The...

Qualtrics launches new capabilities that leverage employee feedback for better experience

Qualtrics has announced new AI capabilities within its XM for Employee Experience platform, now available to support organisations in collecting, analysing, and acting on complex employee feedback. With this release, Qualtrics aims to transform employee feedback into actionable recommendations that promote...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

AI transforms the employee experience

Artificial intelligence is increasingly reshaping the employee experience (EX), especially among customer service and support teams. Recent research from Genesys explored employees’ concerns about AI and how organisations are addressing those concerns. The report found that customer experience (CX) leaders and...

Riyadh Municipality: Shaping a ‘future ready’ city

As Saudi Arabia’s capital gears up for global events like Expo 2030 and the World Cup, Riyadh Municipality is redefining its public services to become a model of modern governance. In response to rapid growth, the municipality is shifting from...

Salesforce’s Agentforce: a new AI era for customer and employee experiences

Salesforce has announced Agentforce, the latest AI-driven feature that brings a more proactive and autonomous approach to customer experience (CX) and employee experience (EX). Aimed at maximising operational efficiency and enhancing interactions, Agentforce helps businesses deploy AI agents that can...

Freshworks unveils new tool for enhanced CX and EX

Freshworks has announced Freddy AI Agent, an autonomous service tool designed to elevate customer (CX) and employee experiences (EX). Freddy AI Agent is engineered for fast, seamless deployment, enabling businesses to install the agent in minutes without extensive coding or...