Tag: uk

Gen Z and Millennials turn to podcasts for news and connection

Podcasts have become a leading platform for brand discovery, particularly among younger audiences, surpassing traditional media channels. According to GWI’s latest report, the trend has accelerated since 2021, with Gen Z listeners playing a significant role in this shift. The survey...

93% of young workers face age discrimination at work

Negative stereotypes and mistreatment in the workplace are pushing young people out of jobs, as new research from UK Youth and KFC UK&I reveals a record 872,000 economically inactive individuals aged 16-25—the highest figure since tracking began in the early...

Hybrid work becomes the norm for over a quarter of UK employees

According to the Office for National Statistics (ONS), over a quarter (27%) of UK employees adopted a hybrid work model this autumn. While the popularity of fully remote work has declined since the pandemic, hybrid work has firmly established itself...

Nearly half of UK employees unimpressed with holiday gifts from employers

According to research from Blackhawk Network, 46% of UK employees have labelled their employers as poor gift-givers. The survey, conducted ahead of the festive season, shows a strong disconnect between employer efforts and employee expectations when it comes to holiday...

95% of marketers set to boost AI investments in 2024

The latest Invoca report highlights the growing influence of AI across marketing sectors, with 95% of marketers planning to boost AI investments in the coming year. Based on a survey of 600 marketing professionals across the U.S. and U.K., this...

A third of UK workers plan to leave as stress and skills gaps mount

Nearly one in three workers in the UK intends to switch jobs within the next six months, according to the latest report from ManpowerGroup. This sentiment comes despite strong feelings of purpose in their respected roles, with 80% of UK...

This week in CX: rethinking the future with green jobs and digital disruption

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at how we need to think in order to change CX for the better, unifying customer and employee experiences, and are customers aware...

63% of UK shoppers hesitate to use AI for online purchases

According to a recent Zendesk survey of over 8,400 global consumers, British shoppers rank among the most digitally aware regarding AI. As many as 84% of UK consumers are familiar with AI tools like digital shopping assistants, and nearly half...

Meta launches beta program to transform education with VR and XR

Meta has announced its Meta for Education beta program, designed to explore the potential of VR and XR in university education through Meta Quest headsets. By collaborating with several universities in the US and UK, Meta aims to transform learning...

This week in CX: navigating the digital well-being space

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research on the first digital wellbeing hub, what are businesses up to this holiday season, and how should you communicate...