Tag: uk

Workhuman bets on AI for employee recognition

Employee recognition platform Workhuman is introducing artificial intelligence into employee recognition, aiming to make appreciation a more structured and measurable part of workplace culture. The company’s latest platform update brings AI-powered tools designed to refine how employees give and receive...

Elon Musk’s shake-up, hidden hustles, and the widening class pay divide

Musk’s federal workforce overhaul sparks controversyElon Musk, appointed by President Trump to lead the Department of Government Efficiency (Doge), has ordered federal employees to list their weekly accomplishments or face resignation. The directive, announced on X, has sparked backlash, with...

Hospitality industry braces for job cuts amid tax hike

A significant number of hospitality businesses are preparing to cut jobs in response to an upcoming increase in employer National Insurance contributions, which will take effect in April.A recent survey by the British Beer and Pub Association, the British Institute...

Challenges for UK businesses: legal risks, job cuts, and ROI justification

Workplace ‘banter’ poses legal risks for employers   Workplace banter continues to challenge businesses, with 57 tribunal cases last year linked to discrimination and harassment, according to GQ Littler. Allegations included racist, sexist, and inappropriate remarks, often dismissed as harmless jokes. Employment...

Genesys and Mitel target AI-driven CX overhaul

Two major players in AI-driven customer experience and business communications are joining forces to shake up the enterprise market. Genesys, an AI-powered experience orchestration company, and Mitel, a global business communications provider, have announced a new strategic partnership designed to...

This week in CX: can AI and humans coexist in CX?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring the growing tension in the work-from-home debate, how Gen Z employees are driving the shift toward remote work, and why adding a human touch...

People are done with outdated tech ruining customer service

Frustrated consumers are increasingly fed up with outdated tech ruining customer service. A new study from Pegasystems and YouGov reveals that 77% of customers in North America and the UK want businesses to prioritise improving customer interactions, yet many feel...

Redundancies on the rise as employer costs soar 

According to new research by the CIPD, almost a third (32%) of UK employers are planning redundancies or reducing hiring due to rising employment costs. This shift marks the highest increase in redundancy plans in the past decade, excluding the...

Voodooism protected, Labour MPs’ WhatsApp scandal, and AI restrictions in workplaces  

Voodooism recognized as protected religious belief in UK tribunal An employment tribunal ruled for the first time that voodooism is a protected religious belief under UK workplace equality laws. The decision came in the case of a council worker who sued...

Taskrabbit and IKEA partner to simplify furniture assembly for customers

Same-day service platform Taskrabbit is expanding its partnership with IKEA to offer a fully integrated furniture assembly solution for customers. The new collaboration enables IKEA shoppers to book and pay for Taskrabbit assembly services directly at the time of purchase,...