Tag: uk

From rudeness to violence: the urgent need for conflict training in retail & hospitality

The latest report by Axonify highlights the alarming extent of customer incivility in the U.K. Only 2% of frontline employees have managed to avoid rude or aggressive customers in the past year, while 65% worry about how to handle escalating...

This week in CX: is hospitality getting customer experience right?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored the reality of hospitality customer experience, AI in Steve Madden eCommerce, as well as the real impact of call centre agents.We’re also discussing new...

x-hoppers’s new release spots shoplifters before they strike

Retailers have a new secret weapon against theft – and it’s watching every move. x-hoppers, the AI-powered in-store communication platform, has released a wave of high-tech upgrades designed to stop shoplifters in their tracks, boost team efficiency, and turn stores...

Business Movers Index sees UK shoppers connecting with tech-savvy stores

As 77% of Brits use tech to extend their in-person shopping, new insights from the Virgin Media O2 Business Movers Index shows shops undergoing a digital makeover.Looking to buck the depressed high street trend and boost customer experience, 42% of...

Global AI anxiety, fertility treatment concerns, and retail evolution

The U.S. tops global AI anxiety rankingsA study by ZeroBounce identifies the United States as the most AI-anxious country, with an AI Anxiety Score of 100 and 440K searches for AI job loss, despite a moderate 54.5% positive AI sentiment....

Is Acxiom’s Compliance Accelerator cutting through red tape or just more red tape?

Marketers in regulated industries have a new tool in their arsenal—Acxiom’s Compliance Accelerator—a solution promising to speed up content approval processes without sacrificing compliance. But will it truly revolutionise content production, or just add another layer of bureaucracy?For marketing teams...

New survey reveals price hikes won’t break customer loyalty. But there’s a catch

A new global study by UserTesting reveals that brand loyalty does not suffer the consequences of price hikes. On the contrary, customers seem willing to pay more to stay loyal to their favourite brands.The research, which surveyed 4,000 consumers across...

Tech job adverts in the UK drop 50% as AI and offshoring reshape the industry

The UK has seen a dramatic decline in tech job adverts over the past five years, with listings falling by 50% since 2019. This drop is far steeper than the overall job market, where adverts have decreased by 31% in...

AI advances as UK grapples with economic and social decline

The UK slips to 23rd in global happiness ranking   The UK has dropped to 23rd place in the World Happiness Report, its lowest in nine years. Finland remains the world’s happiest country, followed by Denmark and Iceland. Experts suggest declining youth...

This week in CX: the digital revolution in travel, finance & customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explore the evolving landscape of airport customer experience, the benefits and challenges of CX consulting, and how Zoom’s AI-driven workflows are transforming digital interactions.We’re also...