Tag: uk

Brush up Then Join in: Self-presentation On Video Conferencing Might Affect Your Career

According to a new nationwide study commissioned by Eskenzi PR and carried out by Onepoll, 40 percent of respondents say they have judged their co-workers based on what their house looks like during video conferencing. Thankfully, 28 percent of those admitting...

More than Half of UK Consumers Reducing Spend Due to Low Confidence in the Economy

The latest data collected on April 18th -19th , 2020 report from global consulting firm McKinsey & Company reveals that only 17 percent of British consumers feel the economy will recover in the next 2 to 3 months. The UK consumers’...

Five Ways to win Over Guests and Boost Revenue for Mother’s Day

Mother’s Day is quickly approaching, meaning consumers across the UK will be looking for the perfect restaurant to book in preparation for the special occasion.  In 2019, an astronomical £1.6bn was spent on Mother’s Day, and this figure is predicted to...

Civica Partners 2020 UK Complaint Handling Awards

Global digital solutions provider Civica has been revealed as a Gold sponsor for the upcoming 2020 UK Complaint Handling Awards. Civica provides a wide range of solutions for the public sector and regulated private sector markets around the world. In the...

UK Banking Services Face Over a Million Complaints in Six Months

Banks and credit card companies in the UK faced over a million complaints in the first half of 2019, new data has revealed. The research conducted by Learnbonds.com found that of this total, current account holders registered the highest number of complaints. The...

UK Complaint Handling Awards: 2020 Finalists Unveiled

The finalists for the 2020 UK Complaint Handling Awards have been revealed, with high street and household names among the brands vying for success at the upcoming gala ceremony. The fourth year for the awards, the final of which will take...

You Can’t put a Price on Being Nice: Top Tips for Call Centre Staff

For many organisations, the contact or call centre is still the shopfront of the business. At last count, there were 6,175 contact centres in the UK, employing some 772,500 agents. As the first port of call for clients and customers,...

Huntswood to Sponsor 2020 UK Complaint Handling Awards

Resourcing and consultancy specialists Huntswood has been revealed as a sponsor for the 2020 UK Complaint Handling Awards. The company, which has featured in prestigious lists including the Sunday Times Top 100 Small Companies to Work For and The Sunday Times Profit Track...

Sharpening Skills at the Contact Centre Masterclass

A fresh crop of eager professionals has benefited from the expert knowledge of CX and contact centre guru Daniel Ord at the latest High Performance Management for Inbound Contact Centres Masterclass. Delegates from across the UK arrived in London for the two-day...

Resolver to Partner 2020 UK Complaint Handling Awards

Online complaints resolution specialists Resolver has been revealed as a sponsor for the 2020 UK Complaint Handling Awards. The free independent service is the go-to for customers to connect with businesses around the world and successfully resolve issues. The firm joins...