Freshworks has announced Freddy AI Agent, an autonomous service tool designed to elevate customer (CX) and employee experiences (EX). Freddy AI Agent is engineered for fast, seamless deployment, enabling businesses to install the agent in minutes without extensive coding or consulting requirements.

Freshworks’ Global AI Workplace Report shows that demand for straightforward, AI-driven service solutions has surged over recent years as organizations look for practical ways to improve service efficiency.

“Freddy AI Agent is a game-changer for organizations looking to accelerate customer service and employee service fast. Most other software requires multiple weeks and implementation fees to deploy an AI agent. Still, we’ve designed Freddy to be deployed without code or consultants in minutes,” said Dennis Woodside, CEO and president at Freshworks.

Freddy offers rapid deployment, which can be set up instantly without complex coding. The agent automatically learns from the company’s FAQs, websites, and documentation, allowing it to provide meaningful support immediately.

In addition, it provides fully autonomous service across various channels, enabling a human-like conversational experience at any time of day.

With multi-language support and contextualised conversations, Freddy can personalise interactions across customer and employee channels. Moreover, Freddy AI Agent is designed with strong privacy and security protocols to meet compliance standards, ensuring trust in its functionality.

For CX teams, Freddy AI Agent helps deliver smooth customer support, handling routine queries such as order tracking, return policies, and basic troubleshooting with 24/7 responsiveness.

The tool enhances employee experience by supporting internal IT, HR, and service teams with personalized, real-time solutions. By integrating with platforms like Microsoft Teams and Slack, Freddy allows employees to resolve issues like application access, hardware requests, and policy inquiries, eliminating the need for tickets and wait times.

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