Kustomer has launched an AI-native customer service platform to help companies deliver exceptional customer experiences at unprecedented speed and scale. With AI Agents seamlessly built in and a new flexible pricing model, this platform aligns with Kustomer’s goal of eliminating poor service experiences.
“This launch is a game-changer for the industry. For almost 10 years, we’ve been committed to reimagining customer service, and with the introduction of our AI-native platform, we’re making customer service intelligent, proactive and effortless. By integrating AI at every level of the platform and eliminating outdated pricing structures, we’re making it easier than ever for businesses to deliver standout service while keeping costs transparent and predictable,” said Brad Birnbaum, CEO and co-founder of Kustomer.
Almost a decade after debuting one of the fully omnichannel CRM platforms, Kustomer is again setting industry standards with enhanced AI capabilities to streamline customer service interactions. The platform’s transparent, pay-as-you-go model enables businesses to scale effortlessly, with AI features included at no additional cost and support for unlimited users, making it easier to meet growing customer needs.
Kustomer has unveiled SMART AI Agents to enhance customer service at every level by automating repetitive tasks and delivering tailored solutions. These include Customer AI Agents, which offer 24/7 conversational support; Rep AI Agents (coming soon), designed to help service agents provide quicker, more accurate responses; and Leader AI Agents (coming soon), which will provide real-time insights to boost operational efficiency.
These AI Agents leverage the latest large language models (LLMs) to autonomously assist human agents, delivering quick, efficient resolutions across all communication channels. With the user-friendly AI Agent Studio, businesses can customize the behaviour, tone, language, and resource access of their AI Agents to align perfectly with their brand and service goals.
Moreover, Kustomer has introduced Kustomer AI Voice, a native, AI-driven voice support channel that enables businesses to deliver human-like voice interactions without third-party add-ons. Kustomer AI Voice goes beyond traditional text-to-speech, enabling real conversational AI that instantly scales voice interactions and seamlessly transitions between AI and human support as needed. Kustomer AI Voice is available with no added fees (aside from primary telephony usage).