Zingly.ai has launched a new suite of AI tools to enhance revenue and improve customer service for banks, financial services, and insurance (BFSI) institutions. Facing rising demand for tailored service and complex customer needs, BFSI organizations can utilise Zingly’s technology to enhance outcomes by streamlining operations and delivering more effective personalised experiences.

“Legacy providers fail to address the diverse BFSI customer needs while maintaining compliance. The legacy CCaaS market is reaching saturation, and a new approach is needed to help BFSI organizations build on their digital transformation investments. Our Safe-AI solutions, with humans in the loop, enable these institutions to engage more efficiently, scale support, and ensure compliance with complex industry regulations—all while driving key business outcomes like increased wallet share, higher customer lifetime value, and improved service metrics,” said Gaurav Passi, founder and CEO of Zingly.

One of the new offerings, GenAI Buddy, is an AI-powered customer service assistant that uses Retrieval-Augmented Generation (RAG) to autonomously handle routine inquiries, drawing on data from internal sources like CRM systems, product catalogues, and core banking databases. By reducing the time spent on basic inquiries, GenAI Buddy helps accelerate sales cycles and improves conversion rates from leads to opportunities.

The joint power of Zingly’s AI tools, Rooms, GenAI Buddy, and Relationship AI, supports a seamless and tailored customer journey that enhances engagement and operational effectiveness. This holistic approach allows Zingly to strengthen customer relationships while driving sustainable growth.

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