Zendesk has unveiled its AI Dynamic Pricing Plan, an adaptive pricing model that allows businesses to integrate AI into their customer service in a way that best meets their evolving needs. By enabling companies to shift their investments dynamically between human agents and AI-driven support, Zendesk is making AI solutions more accessible and tailored for businesses to balance cost-effectiveness with customer satisfaction.
“In just a few years, there will be a massive shift in the amount of automated service – we predict 100% of interactions will involve AI. With this in mind, we want to give our customers the freedom and flexibility to adopt AI and automation at a pace that best suits their business needs. The AI Dynamic Pricing Plan allows our customers to adjust as they learn and refine their approach to service without being constrained to one setup,” said Tom Eggemeier, CEO of Zendesk.
The plan supports businesses in scaling their AI adoption by enabling them to adjust their approach over time. Traditional service models often limit adaptability, but Zendesk’s flexible pricing means companies can strategically allocate resources to human or AI agents based on their current and projected requirements.
Building on the success of Zendesk’s Outcome-Based Pricing, where clients only pay for measurable results produced by AI, this Dynamic Pricing Plan improves flexibility further. Companies can manage their budgets effectively by optimizing across various pricing models, such as combining outcome-based fees with traditional seat-based costs. This adaptive approach ensures that organizations only pay for what delivers value, maximizing returns on their AI investments.
With this approach, Zendesk enables businesses to implement AI strategies that support customer and employee experiences, fostering a more efficient and adaptable service environment.