Author: Chris Sparling
![rating the company's reputation](https://cxm.co.uk/wp-content/uploads/2022/08/shutterstock_1990532975-1224x900.jpg)
From insight to action: the importance of your customer service
Last year, complaints about customer service were at record level. Poor service negatively impacts a company’s image and, ultimately, its business outcomes. It can also make headlines – not all publicity is good publicity. Companies should continually focus on their...