Mark K. SmithMark K. SmithMay 18, 2020


Recently I have found myself comparing COVID-19 to 410AD, but not because it was the prelude to a new Dark Age, but rather the reverse, that we have been sleepwalking for decades into an apocalyptic future, with no regard for what we are damaging in the process.

In fact, COVID-19 might lead to a new age of enlightenment, where we accept that post-COVID-19 we are all in this together, we need to look after the planet better, and we will be nicer, and better people for it.

So, here are my five post-COVID-19 predictions:

1. Working from home

COVID-19 has necessitated home-based working.

It turns out that working from home can, at times, be more beneficial – take call centres for example. Enabling agents to work from home not only makes sense from a business continuity point of view, but it could also open up access to a new and geographically unconstrained workforce with the desired skills and experience to handle complex queries.

What’s more, with no time wasted on tiresome commuting, likely a more productive one. Read our latest whitepaper to find out more.

2. No-growth economies will become the norm

We have just the one planet, we have just the one atmosphere, we have just the one set of natural resources to use. The economic madness of continuous growth will stop. It does not make sense. An economy should seek zero growth, not up, not down – but enough.

3. Local power production

The power needed to work from home is minimal – a laptop uses about 50 watts of electricity, the equivalent of 0.05 kWh. Using it for a day costs about 5p.

I predict that governments will stop building massive infrastructure projects – like railways, airports, motorways, and the like, and turn to renewable power – wind, wave, and solar. Planning laws will make for zero carbon new builds.

4. New non-profit corporations will emerge

I predict that new non-profit organisations will emerge through technology – whereby technology is the ‘people’. So the technology, with human oversight, of course, makes the profit and the profit is used to develop the technology.

If you want to know what I mean ask me – I have one lined right up and you never know it might help save the world.

5. Biodiversity will rise up the agenda

David Attenborough has shown us the incredible beauty of the planet that we share with loads of other beings. But over that 100 years, we have smashed this fragile museum up.

Worse than an ancient asteroid, we have driven at least 680 vertebrate species to extinction in the blink of a celestial eye. We kill things before we even name them. So with the canals of Venice clear and the pollution maps of the world showing clean air, maybe, just maybe, we will realise that we are part of an ecosystem and if we set fire to it, we set fire to ourselves.

This post-COVID-19 world will change us forever – in the US, pre-COVID-19, 3.6 percent of people worked from home, however, next year estimates suggest that 25-30% of the workforce will be doing so.

Any technology that makes this and life tangibly better, be that proactive communications like my company, or AI that optimises energy usage, or works out the best way to tackle say a virus… they will win.

But more importantly, I hope that we will move into a nicer, better, safer, and less angry world.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


cbd oil: cbd stores lost of cbd oil uses cbd cookies cbd homeschool books best cbd oils 2019 3rd party tested cbd oil best cbd companies to invest in cbd for adhd reddit new life cbd oil smart touch energy cbd oil schedule 1 drug canine cbd oil thc cbd oil for sale my doctor recommended cbd oil organic healthy nature cbd cheap cbd oil vape cbd and drug screens metta wellness private dining room sydney cbd cbd wax for sale definition of a weed how to use cbd oil for macular degeneration oil products golden harvest cbd cannabis clinical trial bulk cbd oil prices therapeutic benefits capsule pharmacy reviews things to know cbd oil for piriformis syndrome kentucky select pipe tobacco review black friday cbd deals cbd thyroid cancer cdb products most reputable cbd oil thc blood brain barrier 93 pike street cbd oil cbd parallel bible boulder marijuana medical cbd oil menu cbd oil in nc leef organics thrival cbd oil discount code cbd delivery methods

male enhancement: sildenafil vs sildenafil citrate men big cock revatio dosage for ed roman doctor gas station ed pills dr oz horny goat weed your penis is extenze like viagra penis cock ring lapela pills reviews boys with huge penis how to increase size what is the best over the counter whats in viagra that makes it work supplements for penis guide real skill male enhancement pills sudden increase in libido male perfect penis shape playing with my penis yellow pill with a bros with boners pain medication online how to make a penis grow tea tree oil erectile dysfunction aloe vera and erectile dysfunction sign for man drugs to make you last longer in bed leyzene pills jelq before and after flaccid circumcised penis penis enlargement pills at walmart sup reviews living with erectile dysfunction elite test boost scar tissue in penis quantum pills gnc what causes ed at a young age monster cock pills no erection in morning penis enlargement kits enhance pill

weight loss: valley weight loss best probiotics weight loss patchouli oil weight loss best weight loss pills 2017 5 day weight loss diet chrisette michele weight loss smoothie recipes weight loss weight loss 1 month yoli weight loss what is ketosis diet weight loss ginger tea recipe for weight loss best ketogenic diet for weight loss mirena weight loss 2016 average weight loss on hcg injections cornell student weight loss crossfit workouts for weight loss weight loss fast plan menopause weight loss medication low carb no weight loss quick weight loss before and after weed weight loss before and after can zoloft cause weight loss body weight workout for weight loss japanese lingzhi diet pills rapid weight loss pills 2015 6 week weight loss workout strongest otc weight loss pills dangerous diet pills list lipozin diet pills reviews weight loss pics before and after diet pills that work reviews best cereal diet weight loss diet pills china top fruit for weight loss quick weight loss center gwinnett cryotherapy weight loss side effects dr sebi weight loss diet what are the best diet pills to take shark tank fat burner best weight loss food for cats metabolism boosting supplements does cymbalta cause weight loss

vape: sativa vape pen smok al85 alien baby 85w tc vape starter kit nike vapor jet what to use for perfect coil uwell rba cloud ecig distillate carts ecig calming vape vape shops in lynchburg va which ecig has a 510 thread vape subscription services vape juice buy vape pens for cannabis oil snake oil vape juice pro vapor vapor lounge spokane washington does vaping hurt your teeth best temperature for vaping e juice nicotine levels wismec rx 75 uwell crown highest watts vape digital mods what is vaping cigarettes e cigarettes free starter kit blu ecig inside smoktech alien 220w tc kit aspire rta kit smok alien software serpent smm voopoo drag reddit herkales tank changed coil in voopoo caliber and now it wont work ijoy shogun coils cherry e juice smok minos 25 voopoo caliber resistencias smok t priv pink naked fish vape juice uwell crown 2 voltage sumo vapor how to fix stuck button firing voopoo drag ecig mods wholesale voopoo drag m mode e cigarette heart attack