Author: CXM Editorial

Smiling young woman cook wearing apron using mobile phone while standing in kitchen of a restaurant

WorkJam adds two new tools to improve frontline team communication

Digital frontline workplace solution provider WorkJam has launched two new features with the aim of enhancing frontline team communication – an AI chatbot and a “Live Streaming” video tool. The tools make it easier for companies to engage, train, and support...

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Algolia transforms fashion e-commerce with new tool

Algolia transforms fashion e-commerce with new tool

Algolia has unveiled its Intelligent Fashion Solution, designed to set new benchmarks in fashion e-commerce. The platform aims to address the most pressing challenges online fashion retailers face, creating personalised shopping experiences that drive customer satisfaction and boost conversion rates. At...

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Almost 90% of shoppers used AI this holiday season

Almost 90% of shoppers used AI this holiday season

The latest report by Talkdesk reveals a shift in consumer behaviour driven by AI during the holiday season. According to the survey, 88% of shoppers utilised AI in some capacity, with 56% reporting increased happiness due to AI’s support. Furthermore,...

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Woman, laptop and support with headphones in call centre for customer service

AudioCodes launches AI-driven intelligent meeting room solution

Voice and contact centre app provider AudioCodes has presented its new Intelligent Meeting Room, a solution that combines generative AI-driven meeting summaries and intelligent video functionalities with the company’s RXV series of unified communications devices. Intelligent Meeting Room is equipped...

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Sigma Connected raises £100,000 for Birmingham Children’s Hospital

Sigma Connected raises £100,000 for Birmingham Children’s Hospital

Sigma Connected has secured £100,000 for Birmingham Children’s Hospital, supporting the hospital’s mission to provide care to hundreds of thousands of sick children nationwide each year. Since beginning their support in 2017, Sigma Connected has joined the hospital’s “Changemakers.” This is...

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Man using self-checkout machine in grocery store, holding fresh lettuce. Depicts modern shopping experience, convenience, and efficiency. Reflects contemporary lifestyle choices supermarket setting.

77% of shoppers opt for self-checkout for its speed and efficiency

A transformative shift in consumer behaviour is underway, with 77% of shoppers now favouring self-checkout options for their speed and convenience, according to a recent survey from NCR Voyix. The findings from the 2025 Commerce Experience Report highlight a significant...

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lease, rental car, sell, buy. Dealership manager send car keys to the new owner. Sales, loan credit financial, rent vehicle, insurance, renting, Seller, dealer, installment, car care business

Reputation matters: Improving scores can boost automotive sales by up to 10%

Reputation is crucial in the automotive industry, as it directly influences consumer purchasing decisions and can significantly impact sales. According to Reputation’s annual North American automotive industry report, reputation management is a strategic priority for dealerships and automakers. Notably, the report...

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Furniture brand Wayfair leverages Google’s Gemini to transform online retail

Furniture brand Wayfair and Google Cloud have expanded their partnership to enhance the online retailer’s product catalogue and employee productivity. By integrating Google’s advanced Gemini models on Vertex AI and deploying Google Workspace, Wayfair is achieving significant operational improvements and...

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Jollibee

Qualtrics’ experience management solution to drive Jollibee’s CX efforts

Philippine-based Jollibee Group, the name behind global fast-food brands including Coffee Bean, SmashBurger and Jollibee’s own-brand restaurants, has partnered with Qualtrics to improve its customer experience and feedback management, ahead of aggressive growth plans for 2025.  Approaching 7,000 restaurants worldwide, Jollibee...

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Persistent launches new tool to revolutionise data integration in healthcare and life sciences

Persistent launches new tool to revolutionise data integration in healthcare and life sciences

Persistent Systems has announced the launch of Pi-OmniKG, an advanced AI-powered knowledge graph solution developed in collaboration with Google Cloud. Omni reflects the company’s capacity to manage a broad spectrum of data, while KG stands for Knowledge Graphs enhanced by...

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