Author: CXM Editorial

Sigma Connected donates IT equipment to support West Midlands charity

Many of us take our technology for granted, it is almost unimaginable to think of people without access to smartphones or laptops. Yet there are many without them. Unable to access government essentials, education and career information. In most offices,...

Speed vs. support: The customer service love triangle

Many businesses face the dilemma of delivering fast customer service or the right support. Customers think they shouldn’t have to choose. New research from contact centre solutions provider Cirrus shows that long wait times, vague responses, and endless transfers push...

This week in CX: digital wallets, Valentine’s Day spending, and more

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring the latest shifts in customer experience, from the rise of digital wallets and AI-driven banking to the impact of emerging technologies like deepfakes and...

Love2shop staff discount platform launches for material girls and boys

Typically business reward and perk schemes are a double-edged sword. Those tasty doughnuts always appear when half the office is on a diet. Golf days coincide with crunch mode and most workers are too stressed to use that mental wellbeing...

Lydia Solutions enhances security and CX with Vonage Silent Authentication

Lydia Solutions is revolutionising its security and user experience with Vonage’s Verify API and Silent Authentication technology. As part of Vonage’s cloud communications suite, this solution enables Lydia Solutions to seamlessly verify users while safeguarding their data and privacy—eliminating friction...

New Sprinklr integration lets brands use Bluesky to engage customers

Sprinklr has announced a new integration with Bluesky, allowing brands to enhance their marketing strategies through improved audience engagement and content publishing. This partnership enables Sprinklr customers to create, manage, and publish content directly to Bluesky while tracking key metrics...

8×8 introduces Aftersale Assist to reduce retail returns

8×8 is transforming customer service in retail with its new Aftersale Assist solution, which integrates advanced capabilities from the 8×8 Platform for CX, including Contact Center, CPaaS, and Work, to improve the post-sale experience for retailers.January, often dubbed “Returnuary,” typically...

Talkdesk expands APAC presence with new regional cloud in Australia

Talkdesk is strengthening its presence in the Asia-Pacific (APAC) region by launching a new regional cloud deployment in Australia. This latest expansion enables businesses in the banking, retail, and healthcare industries to host their Talkdesk platform within the country, ensuring...

Logistics leaders say AI is essential. Why is adoption still lagging?

Industry leaders hail AI as a game-changer in logistics, but many companies still struggle to implement it at scale. A new Hyperscience survey reveals that 98% of transportation and logistics leaders using AI in back-office operations say it’s vital to...

Online reviews matter more than referrals in healthcare

The latest report by rater8 highlights that online reviews play a key role in patient decision-making, often surpassing personal recommendations when choosing doctors.“Patients have high standards for care, and they have no qualms about changing providers when they don’t meet...