Author: Sandra Radlovacki

International Customer Experience Awards: 2020 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place live online this November. The third edition of the event will be taking place live online due to the current global health situation. Hosted by Awards...

Winner Focus: Sapio Research

Sapio Research, a London-based leading professional business and consumer market research company delivering valuable evidence to clients to support them in understanding their audience, shone bright at the 2020 UK Business Awards, securing Gold in the Professional Services category. This July, the...

Sage’s CEO Earns the Highest Leadership Score in the UK During COVID-19 Crisis According to Glassdoor

Sage, the market leader in cloud business management solutions, announced today that Steve Hare, CEO, has been recognised by Glassdoor for having the highest rated leadership score in the UK (95 percent), during the COVID-19 crisis. The data published by Glassdoor...

Consumers Will Turn to Local Retailers This Holiday Season, Report Finds

Over half of global holiday shoppers plan to shop local during the 2020 holiday period, according to new research from Rakuten Advertising, the global leader in performance marketing, media and consumer insights. The research, conducted among 8,673 adults worldwide, found that...

DeviceBits Announces Rebranding With ResultsCX

DeviceBits, a leading artificial intelligence (AI) software provider, and ResultsCX (formerly The Results Companies), a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced the two companies will be uniting to enhance customer assisting software solutions under one...

2020 UK Employee Experience Awards: Winners Announced

The winners of the 2020 UK Employee Experience Awards have been revealed at the Live Online event on 10th September, celebrating teams and individuals who are committed to improving the employee experience. Finalists were competing to secure Gold, Silver and Bronze...

Unilever CEO Expects Shareholder Support for UK HQ Move

Unilever expects shareholders to support its plan to unify its headquarters in London and scrap its Dutch base. It also believes a potential law enacting an “exit tax” in the Netherlands would breach European Union law, its chief executive has said....

UK Sick Day Costs Could Rise by 45% in 2020

As the UK eases further out of the tight lockdown restrictions that were put in place at the end of March 2020, more and more workers are heading back into offices and factory floors that have laid dormant for nearly...

Applying emotional intelligence in CX: An interview with Sandra Thompson

Applying empathy became a practice to understand and connect with customers. While it is beneficial to put in the effort to satisfy your customers’ needs, what is more, important is to have them coming back. Exceeding customer expectations is one...

You Are on Mute: The Perks and Downsides of Working From Home

A new study on productivity and employee well-being in a remote-first workplace find inadequate tools, lack of consensus on digital etiquette and guidance as major challenges in this type of working environment. The international study conducted by digital transformation leaders, Adaptavist,...