Archives

Improving Your CX One Employee at a Time

by Colin Shaw, Beyond Philosophy Employee Experience and Customer Experience are linked. What is affecting one will affect the other. They are like an old married couple—when it works it is beautiful and inspiring; when it doesn’t, it is ugly and...

Three Employee Engagement Wins for Northern Gas Networks

Following three wins at this year’s Employee Experience Awards, CEO of Northern Gas Networks (NGN), Mark Horsley, explains why a pioneering new approach to leadership and empowering employees is proving successful for the North of England’s gas distributor. NGN is...

UK Customer Experience Awards 2015 – Your Vote Counts!

If your organisation is in the market for business awards, then there are plenty to choose from. However, if you want to stand out from the crowd and be recognised for your focus on customer experience and how it’s helped...

What makes a CX Winner?

It was great to be asked to co-chair the Winning with CX Conference at the British Film Institute in London. The event had been brought together by Awards International, Cranfield School of Management and Customer Experience Magazine and included presenters...

UK EMPLOYEE EXPERIENCE AWARDS WINNERS ANNOUNCED

Winners of the first ever UK Employee Experience Awards have been announced during a celebratory lunch at the Grand Connaught Rooms in London on Friday 27th March. The Awards recognise and celebrate organisations and their employee-focussed initiatives that have resulted in...

THE UK CUSTOMER EXPERIENCE AWARDS ARE BACK FOR 2015!

Awards International’s flagship event, the UK Customer Experience Awards 2015 are officially open for entries. Now in their sixth year, the Awards, run in partnership with Customer Experience Magazine™ & Cranfield University School of Management, shine the light on those...

Enter An Award? ……. I couldn’t possibly

by Julie Tyler, Customer Insight Specialist for Central England Co-operative When my boss first suggested to me that I should enter the Customer Experience Professional of the year at the UK Customer Experience Awards, I think I guffawed….then looked a bit...

How to Win with Customer Experience

Register now to attend Winning with Customer Experience – a brand new conference launched to showcase award winning customer experience initiatives. Listen to CX experts from leading companies including: DPD, MBNA, Nationwide, Northern Gas Networks, Standard Life and The Post...

Keeping your brand promises

Why it’s so important to Northern Gas Networks and the steps we’ve made to ensure we deliver for our customers every time. Eileen Brown, Head of Customer Experience at Northern Gas Networks (NGN) explains why living your core business values and...

SAMSUNG Electronics UK Limited – Winners of Best Large Contact Centre at the Customer Experience Awards 2014

For Samsung Electronics UK, winning best Large Contact Centre at the UK Customer Experience Awards in London towards the end of 2014 was a proud moment, not just because it was the first time Samsung has ever ventured into the...