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UK employees do not believe their manager has had sufficient training

40% of UK employees do not believe their manager has the right skills to perform their role. This is due to their belief that their seniors have not had sufficient training. New research comes from Unmind.The survey of 3,005 managers...

The real secret behind customer retention in 2024

Think about when you are having a frustrating experience with an online brand. On average, how long do you estimate you persist before giving up? If you said, “less than a minute,” you’d be right. You’d also be part of...

This week in CX: top hospitality and travel companies pose security risks

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in the workplace, and it’s already time to look at the Golden Quarter of holiday season shopping.We’re also discussing...

Nearly a million over-60s in the UK are self-employed

The UK workforce is seeing a huge shift as the number of self-employed workers aged 60 and over has reached an all-time high. Nearly one million people in this age group now work for themselves. This is a 33% increase...

Forrester follows up on its list of emerging technologies for 2024

Aerial drones have topped Forrester’s follow-up list of the next 10 top emerging technologies for 2024. The first top 10 technologies list was released in June. This follow-up list highlights how AI continues to dominate the technological landscape, as well...

Customers crave genuine brand experiences, not just a loyalty programme   

In today’s climate of economic uncertainty for companies and customers alike, brand loyalty is no longer a given. To stay with a brand, customers are demanding even more. It’s not just about better prices, they want experiences and connections.In 2023, loyalty achieved...

Statutory rights are being listed as workplace benefits in job adverts

Almost half (46%) of current job vacancies in the UK are listing a statutory right as a workplace benefit, Rippl has analysed and discovered. The most prominent of all was a pension being listed as a ‘company perk’ in 124,589...

Employees value job security above all else

A survey by Robert Walters found that 77% of professionals now value job security more than pay. 53% of employers have noticed that job candidates have discussed job security more often this year.The survey found that 71% of workers hesitate...

Makers of Happy: the programme that empowered employees and satisfied customers

The pandemic wrought havoc on the travel industry. A near complete ban on international travel left airlines grounded, hotels empty and tourist operators struggling to survive. As revenues tumbled across the board, airlines and operators were forced to make drastic...

UK workers have right to request four-day working week

Under new government plans, UK workers could be given the right to request a four-day working week. The education minister, Jacqui Smith, on Friday morning dismissed reports of businesses being forced to accept these demands but said workers could be...