Category: Customer Experience

Tech Doesn’t Mean Taking the Human Touch out of Customer Experience

The technology that now infuses our lives can do many things. It can connect us by video with someone on the other side of the world, post our thoughts or pictures to thousands (or millions) of strangers, or teach us...

Learn From Ian Golding at the CX Masterclass in Dubai

The CX Professional Masterclass is coming to Dubai in September, led by global consultant and author Ian Golding. The two-day class will see participants learn from one of the world’s foremost authorities on all things Customer Experience, and receive direct advice...

International Customer Experience Awards: 2019 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam.This is the second year of the event, which is a world-class showcase of the very best CX strategies implemented by some of...

Confirmit’s Chris Brown to Helm Next Stage of CX Firm’s Global Success

UK Customer Experience Awards finalist Confirmit has announced a new Vice President of Global CX Consulting, to lead a team that will deliver CX consulting services to outstanding for clients worldwide. Chris Brown has stepped into the role, and will ensure Confirmit’s...

Discussing Innovation and Excellence With Genesys’ Chris Connolly

A thought leader and visionary when it comes to bleeding-edge Customer Experience technology, Chris Connolly is an interesting man to know. A man fortunate enough to be Vice President of Product Marketing at Genesys, his genial Aussie exterior belies a knowledge of...

UKCXA Finalists Feefo Provide Review Platform for Mazda

UK Customer Experience Awards finalist Feefo has teamed up with Mazda Motors UK to offer its CX platform on the car giant’s website.  The deal will enable potential owners to explore the most trusted source of information about the company’s range of...

Powering Loyalty Programmes Through Brand Partnerships

The age-old argument tells us that retaining existing customers is cheaper, and more strategically sound, than acquiring new ones. Retention strategies, however, are often a huge challenge for marketers, who find it easier to throw money at quick wins upon...

Customer Expectations of Delivery and Returns

The delivery process plays a vital role in the overall Customer Experience journey. Get it wrong, and you risk damaging your reputation with customers, losing out on repeat purchasers. Delayed deliveries, inadequate communication, and unexpected tariffs all have an impact...

Understand Customer Perception Before Chasing Customer Success

As defined in the Cambridge Dictionary, the meaning of “perception” is a thought, belief, or opinion, often held by many people and is based on appearances. It’s the quality of being aware of things through the physical senses, especially sight. Now...

Going Dutch: Genesys Prepares for G-Summit Europe in Amsterdam

Global Customer Experience and contact centre solutions leader Genesys is preparing to host one of Europe’s most exciting CX gatherings in Amsterdam next month. The G-Summit Europe event will bring together customers, partners, and technology solution providers to share insights and explore ways...