Category: Customer Experience

Bellwether Report: Marketing Budgets Go Higher in Face of Brexit Uncertainty

Marketing budgets were revised up in Q3 2016 to the highest rate in over two years as companies continued to invest in marketing despite Brexit uncertainty, reveals the Bellwether Report published on 12th October 2016. The Report, which has been conducted...

0
(0)

Whoever Said Surveys Are Dead Is Dead Wrong

It’s time to take a survey. Ready? Here it goes… Do you, as a marketer, believe that surveys are dead? That in the world of social media, chat, and even text messaging, those pesky surveys are just a thing of...

0
(0)

How to Deliver Control and Fairness to Customers in Collections

Treating customers fairly is not only a central tenant of the Financial Conduct Authority’s (FCA) regulations, but it’s good practice to treat others as you would like to be treated yourself. Today’s consumers are more demanding and better protected than...

0
(0)

LEGO, IKEA and Microsoft Named Most Responsible by UK Public

The Lego Group, IKEA and Microsoft top the UK CSR RepTrak® 2016 ranking of the 150 most reputable companies in terms of their CSR performance. The research comes from leading reputation consultancy Reputation Institute, and is based on over 50,000...

0
(0)

Top List of UK Brands in 2016, Released by KPMG Nunwood

Customer experience in the UK has improved for the first time in three years, according to new research published by KPMG Nunwood. The firm surveyed 10,000 consumers about UK brands, revealing substantial progress in the quality of experience companies provide....

0
(0)

How Not to Make a Sale

When asked to describe the typical salesperson, people generally wouldn’t paint an especially complimentary picture. They may think of Del Boy from the classic TV series Only Fools and Horses, a fast-talking shyster always looking for the next victim to...

0
(0)

Confessions from a Conference Call

Conference call provider Powwownow recently conducted a survey to find out what the UK actually get up to when on a conference call. The results are indeed interesting. 12% of respondents have used the toilet whilst on a conference call. Over...

0
(0)

Complaint Handling Drives Brand Loyalty

Many companies are terrified of customer complaints. What they don’t understand is that complaints are actually a blessing in disguise. Not only does your company have the chance to fix a problem, it is also a great opportunity to build...

0
(0)

Samsung Galaxy Note 7 Recalled from the U.S. Market

We have big news in the mobile industry coming from Samsung, with the U.S. decision to officially recall Samsung Galaxy Note 7 from the market. The decision was made after a number of users reported the device caught fire while...

0
(0)

Empower Contact Center Agents with Adaptive WFO

These days, people expect personalization and individualized focused service. Think Netflix or amazon. Your agents are no different. High agent turnover, increasing costs and customer dissatisfaction, is the reality of most contact centers. The cookie-cutter approach to managing, training and evaluating...

0
(0)
1 128 129 130 131 132 133