Category: Employee Experience

Warehouses face urgent need for automation to meet demand

The warehouse industry is undergoing a major transformation, with 63% of warehouse leaders planning to implement AI and augmented reality (AR) technologies within the next five years. According to a study by Zebra Technologies, 64% intend to increase their investments...

One-third of UK employers to cut pay rises in 2025 amid rising employment costs

A recent survey by Towers Watson reveals that a third of UK employers plan to scale back pay rises in 2025, citing rising employment costs following last year’s budget changes. The National Insurance Pulse Survey showed that salary budgets fell...

Office workers are leaking sensitive data into AI. And they don’t even care

Your company’s secrets might already be in the hands of AI, thanks to your own employees. A new survey from TELUS Digital has revealed a shocking truth: more than half of enterprise workers who use generative AI are entering sensitive...

GoTo enhances contact centres with AI-driven quality management

GoTo has introduced AI Quality Management for its GoTo Connect Contact Centre—the latest tool that leverages generative AI to automate reporting and analysis. This solution transforms how businesses train and coach their customer service teams by delivering instant, actionable insights.“With...

Workhuman bets on AI for employee recognition

Employee recognition platform Workhuman is introducing artificial intelligence into employee recognition, aiming to make appreciation a more structured and measurable part of workplace culture. The company’s latest platform update brings AI-powered tools designed to refine how employees give and receive...

Apple shareholders reject militant investor anti-DEI move

The employee experience battleground over diversity, equality and inclusion (DEI) continues to heat up in America. More businesses face pressure to roll back their initiatives. Some like Facebook have rescinded theirs, with others billing their DEI efforts as “mission accomplished,”...

Why AI is staffing’s secret weapon

The staffing industry is undergoing a dramatic shift, and firms that have embraced AI are reaping the benefits. According to Bullhorn’s GRID 2025 Industry Trends Report, recruitment companies using AI were twice as likely to see revenue growth in 2024...

Hospitality industry braces for job cuts amid tax hike

A significant number of hospitality businesses are preparing to cut jobs in response to an upcoming increase in employer National Insurance contributions, which will take effect in April.A recent survey by the British Beer and Pub Association, the British Institute...

Are we in the office space crisis?

Despite all the talk of hybrid work, office layouts are still clinging to a bygone era. VergeSense’s latest 2025 Workplace Occupancy & Utilisation Index, the world’s largest dataset on office space usage, reveals that companies are struggling to adapt their...

AI agents are ready to do business on your behalf

First we had chatbots, then AI helping overworked support agents to improve customer experience. Now agentic AI (aka AI agents) is the CX hot topic, promising a focused and smart approach to addressing customer needs. But for non-tech types, what...