Category: Employee Experience

Making remote work – work

On Monday the 16th of March began the week that turned all of our lives upside down. Coronavirus hit the UK with a force and the circumstances forced entire companies to work, collaborate, and socialise remotely for weeks on end,...

Puffed Up With Pride: Fostering Employee Engagement

Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their organisation? Probably not. Now think of the opposite end of the spectrum. When someone is really proud of what they...

Remote Control: Keeping Your Employees Safe With Remote Working

Companies around the world are telling employees to work from home to protect themselves from catching coronavirus and to stop it spreading. Business continuity is not the only reason for employees to work from home – remote working increases productivity, results...

Employers Unmasked: People at the Core of the COVID-19 Business Recovery

The COVID-19 – or coronavirus – outbreak has been named a ‘pandemic’ by the World Health Organization (WHO). On making the announcement, WHO Director-General, Dr Tedros Adhanom Ghebreyesus, also said that he was “deeply concerned” by “alarming levels of inaction”...

Facing the Future of Employment: Genesys’ Cameron Smith Talks Employee Experience Tech

As innovation in CX technology continues to reshape how brands interact with customers, the tech leaders behind this growth are also envisioning and creating the workplaces of the future. At Genesys, global leaders in omnichannel CX and call centre tech such...

CXM Snippets: Three Stories in Three Minutes

Three stories from the world of Customer, Employee, and Digital Experience in Three Minutes… Abu Dhabi to phase out disposable plastics by 2021 A new environmental policy announced by the Environment Agency of Abu Dhabi (EAD) targets single-use plastics such as cups,...

Gamify your 9 to 5: Design Games as a Business Tool

Most of us have fond memories playing (or arguing) our way through a game of Monopoly with the family or bringing together a group of friends for a game night. That said, few people would associate the term “board game”...

UK Employee Experience Awards 2020: Meet the Finalists

Britain’s most employee-centric firms are preparing to present in London this May, following the announcement of finalists for the 2020 UK Employee Experience Awards. Aspen Healthcare, Sky Betting & Gaming, University of Lincoln, and Harrods are just some of the names...

How is art installation highlighting health concern in London

An interactive installation is helping residents of one of Europe’s worst cities for air quality learn more about what they are breathing, and educate on steps to improve the environment for all residents. The Pollution Pavillion was erected last month in...

Why I Love Complaints

‘Complaint’ has traditionally been seen as a dirty word; whispered within organisations and one that most senior staff would have done anything to avoid admitting applied to them. The negative connotations that came with complaints meant that for years, anyone...