Category: Employee Experience

NBF: Building Competitiveness Through Employee Engagement

The Overall Winner at this year’s Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region – and keeping them engaged as valued employees. The National Bank of Fujairah secured Gold category wins...

Creating a Strategy to Support Growth

I was recently tasked with considering the possible challenges of creating a large-scale customer service centre. I looked at how to combat these challenges and ensure a healthy balance between a traditional call centre and a start-up operation. The ideal workplace In my...

How to Recruit and Retain the Best Employees

We all hear CEOs, MDs, and leaders of companies saying that employees are their greatest asset. Therefore, it makes sense to commit considerable resources into recruitment, training, and development. So, what exactly is the secret to attracting the right people...

The Limitations of Traditional Project Management

Irrespective of the methodology used, examples of project failure are easy to find. A simple Google search will show that the Sydney Opera House was completed ten years late and a staggering 14 times over-budget. Ok, but that was completed...

Employees Express Cyber Attack Fears

The UK’s employers are failing to earn the trust of staff when it comes to dealing with cyber attacks, new research shows. The findings from insurance governance experts Mactavish reveals 43 percent of senior executives and managers believe their employers have...

Research Finds Chocolate can Boost Employee Engagement

Scientists have found that offering employees chocolate could be the key to increased workplace productivity. Researchers at London Metropolitan University worked with gift firm Bloom & Wild to see if offering staff chocolate and prompting the body to produce the ‘love hormone’...

Bust Ghosting in the Workplace

Usually referring to romantic relationships or friendships, when one partner starts to ignore the other without any explanation, the practice of ‘ghosting’ has now hit the workplace. It refers to situations when employees walk out of their jobs without so much...

It’s What’s on the Inside That Counts: From EX to CX

Richard Branson is famously quoted as saying: “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Although Mr Branson’s well-used pearls of...

BSC Focuses on Wellbeing at Work

Research by the British Safety Council has identified significant levels of uncertainty in the UK about wellbeing at work. Its new report Not just free fruit: wellbeing at work, found that employee wellbeing is often ignored or misunderstood, with employers unsure how...

Mark Seemann: Bringing Employee Engagement Into the Digital Era

Mark Seemann is a UK tech pioneer and telecommunications trailblazer who is now CEO of StaffCircle, a firm providing a work platform that improves internal communication and feedback for employees. StaffCircle digitises sentiment, awards, communication, training, ideas, tasks, holidays, and directory and...