Category: Employee Experience

Doing Business in India: Understanding Cultural Differences

As India moves up the World Bank’s Doing Business rankings and Google continues its push into the region, UK companies are urged to consider cultural differences to take advantage of future opportunities. India now sits in the 100th position on the...

UK Employees Among World’s Least Engaged

UK workers are some of the least engaged in the world according to the latest Qualtrics Employee Pulse survey. Based on a combination of six positive engagement factors, the Qualtrics Pulse assigns employee engagement scores to ovr 4,500 workers from around...

Are SMEs Being Beaten at Their Own Game?

SMEs have long been the masters of a personalised approach to business, but with larger organisations making the most of e-commerce to personalise the customer journey, smaller businesses must keep up or risk losing out on their home turf. Business-to-business (B2B)...

Five Lifelong Career Skills Earned Working in a Call Centre

The way call centres work has evolved significantly in recent years, with the technology used becoming more sophisticated than ever. But despite these advancements, call centre managers and staff still need to be at the top of their game to meet...

Employee Engagement to Employee Experience: Applying Existing Knowledge

Employee Experience is a relatively new area which has gained significant momentum in the last couple of years, culminating in a wide range of information being available on the subject. It has captured my interest for two key reasons. Firstly, with...

Empowering a Blended Workforce to Deliver Optimal CX

As consumers continue to become more digital-savvy, organisations are considering – and even implementing – more cost-effective digital channels as part of their evolving customer engagement strategies. For many, this means investing in AI solutions like virtual assistants, in-store virtual helpdesks,...

Jessica Huie: Time to Act on Workforce Diversity

Let’s get this straight…far from being exclusive of each other, talent and diversity are one and the same. Forward thinking businesses recognise that in a rapidly changing world where social evolution means the way we work has shifted beyond recognition, the...

Don’t Make These Five Staff Training Mistakes

Many companies assume that investments in sales training will increase sales productivity, and because the sales team is on the front line of revenue and profit, it seems intuitive that improving their skills would have a positive, immediate, and direct...

The Power of Asking Why

At November’s Lisbon Web Summit, SurveyMonkey CEO, Zander Lurie presented a keynote speech on ‘The Power of Asking Why’. Zander revealed SurveyMonkey’s latest research on how curiosity is driving business innovation and why curiosity is the next big thing for leaders...

GP Circles: A New Model of Collective Leadership

The growing shortage of GPs and cuts in funding following the removal of the Minimum Practice Income Guarantee in 2014 provoked a big increase in workload at General Practices across the country. The problem was compounded at Jubilee Street Practice in...