Tag: Employee happiness

Introducing the 4-day work week

The entire world is buzzing about ways of working. We are preoccupied with remote and hybrid models, wondering whether these solutions will become our future. One company in the UK, however, decided to take the matter into its own hands...

Designing a meaningful employee experience: An interview with Belinda Gannaway

Last year, it became crystal clear that companies have to simultaneously invest in CX and EX development. These two internal business processes have to be aligned for long-term sustainability and growth. Belinda Gannaway, Strategy Director at FathomXP, recently spoke with...

Employee wellbeing in 2021: Tales from the contact centre

Throughout the pandemic, people turned to contact centres to get the crucial help, assistance, and information they needed. With shops shut, information offices closed and banks unable to open, customers had little option than to call a contact centre to...

Lessons from lockdown: why customers care about your employer brand

The pandemic has taught us many things and gave some companies a costly lesson of how to look after their employees. As it turns out, the way employers treat their employees has an impact on customers’ loyalty and their general...

Overcoming mental health challenges with the right CX approach

Millions of people all over the world found themselves forced to change their purchasing behaviours overnight, which had a strong impact on global trade. The pandemic was a turning point for customers’ relationships with companies and their service teams. People’s...

Bridging the Engagement Capacity Gap

Brands are caught in a maelstrom of change, the impact of which will be felt for years to come. The pace of digital transformation has accelerated dramatically, and it has brought increased consumer demand for self-service and social media-based interactions,...

The True Cost of Putting Your People Second

“We are in unprecedented times!” That is the declaration that I have heard over and over for several months now, and it is usually the start of an announcement about cutbacks, site closures, and redundancies. In many aspects, we are in unprecedented...