Tag: Retail

Poor in-store experiences cost UK retailers £41 billion

Recent research by Forsta highlights a crisis in customer satisfaction among British high-street retailers, revealing that negative in-store experiences are costing the sector up to £41 billion in lost revenue. According to the report, over 76% of negative online reviews,...

Retailers risk losing customers over rigid return policies

A new report by Appriss Retail reveals the link between strict return policies and consumer purchasing behaviour, claiming that 55% of consumers have avoided shopping at certain retailers due to restrictive return policies. This avoidance is rooted in negative return experiences,...

This week in CX: workers strike to stay out of the office

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer preferences, standards, and attitudes to AI usage. We’re also discussing new updates from Amazon, eBay, X, government policies,...

84% of Black Friday shoppers likely to return after positive experience

A recent survey by nShift shows that 84% of shoppers are willing to return to a retailer following a positive Black Friday experience. This underscores a major opportunity for online retailers to turn seasonal bargain hunters into repeat customers by...

Sainsbury’s CEO calls for government action to help Brits feel confident to spend

Sainsbury’s CEO, Simon Roberts, has called for the UK budget action to boost consumer confidence. Roberts has stated that Brits hit by the cost-of-living crisis are unlikely to resume strong spending until the new Labour government sets out its tax...

Shift in consumer shopping preferences opens new opportunities for in-store retailers

Sony’s latest State of Retail Technology Report 2024 uncovers a significant shift in the balance between online and in-store shopping, highlighting new opportunities for brick-and-mortar retailers. While e-commerce has dominated in recent years, the report indicates that consumers are beginning...

Half of US consumers are engaging in live shopping

Insights from VTEX’s latest survey on live shopping reveal growing popularity, yet a significant gap in consumer awareness regarding when and where these events are taking place. The survey, conducted with 1,000 respondents aged 18 and older, found that 45% have...

This week in CX: Meta will use UK customer data to train its AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in Gen Z attitudes as employees and customers, worker flexibility on their schedules and policies, and struggles that customers...

Retailers prepare for early Halloween demand as spending hits $11.6 billion

Halloween shopping starts even earlier this year, with 47% of US consumers making purchases before October, according to the National Retail Federation’s (NRF) annual survey. The survey shows a 37% increase in early shoppers compared to five years ago. Overall, Halloween...

Steve Madden implements AI shopping optimisation into its online stores

Footwear and accessories designer Steve Madden will implement advanced AI shopping optimisation into its 25 online stores as part of a partnership with Fast Simon, an online shopping optimisation vendor. The integration will include stores operating on five continents and in...