Tag: Retail

U.S. retail growth driven by in-store shopping revival this holiday season

Holiday retail spending in the U.S. grew by 4.8% year over year, according to preliminary insights from Visa Consulting & Analytics’ (VCA) inaugural Retail Spend Monitor. The analysis, which covers a seven-week period beginning November 1, includes data from all...

E-commerce shines bright as U.S. holiday spending climbs in 2024

Holiday retail sales in the U.S., excluding automotive purchases, rose by 3.8% from November 1 to December 24 compared to the same period in 2023, according to the latest Mastercard SpendingPulse report. The data shows a resilient consumer base fuelled...

This week in CX: out with the old, in with the new

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of customer experiences, from new ideas and collaborations to what pushes customers to switch brands and what’s the latest media trend.We’re...

Out-of-stocks push 66% of shoppers to competitors

Retailers risk losing more than 60% of their customers to competitors when items are out of stock, according to the AlixPartners 2024 Consumer Sentiment Index. The survey of 9,000 fashion consumers reveals unmet inventory expectations can drive shoppers elsewhere, highlighting...

This week in CX: the workplace trends you can’t ignore this season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of employee experiences, from holiday perks and performance bonuses to the challenges of staff shortages and opportunities for professional growth.We’re also...

Victoria’s Secret partners with Global-e to enhance international e-commerce

Lingerie retailer Victoria’s Secret has picked Global-e, a global direct-to-consumer e-commerce platform, to transform its international online operations, particularly in key markets like Canada and major European countries, including Germany and France.The partnership allows Victoria’s Secret to implement a fully...

Consumers are turning away from dynamic pricing and seeking price consistency

A recent survey by Gartner shows that 68% of consumers feel that brands exploit them using dynamic pricing strategies. These pricing tactics have fuelled distrust, with 80% of respondents saying consistent pricing builds brand trust. Moreover, 42% expressed a willingness...

This week in CX: how much trust would you place in genAI?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the role of AI in customer service and the level of trust customers and industry leaders have in genAI solutions. We’re also...

AI takes centre stage in UK Christmas marketing strategies

Over half of UK marketers (55%) utilise artificial intelligence (AI) to strategically plan and enhance their seasonal marketing campaigns, according to new research by Optimizely. The study, which surveyed 100 marketers across the UK, shows the increasing reliance on AI...

Consumers seek AI solutions for enhanced shopping experiences

Artificial Intelligence is transforming consumer shopping experiences, with new research from NielsenIQ (NIQ) indicating a significant appetite for AI assistance in this area. The study, titled “Consumer Jobs-To-Be-Done Using Artificial Intelligence Computing,” reveals that consumers are twice as likely to...