Tag: Retail

Wayvee Analytics bags $5M to tackle retail challenges with real-time, privacy-focused AI

Wayvee Analytics has emerged from stealth, securing $5 million in pre-seed funding in a round led by Tetrad. vc. By combining radio frequency (RF) waves with proprietary AI algorithms, Wayvee’s technology measures customer satisfaction (C-SAT) and key engagement metrics in...

AI and online shopping shape Black Friday 2024 trends

Black Friday 2024 is expected to match last year’s record-breaking performance, with consumer participation and spending levels at the highest level, according to new data from Attest. This year’s key trend is the surge in AI adoption for shopping assistance.Over...

This week in CX: are brands ready for gen Z?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at why you need to level up your CX strategy and how to adapt it to new generations, as well as how are...

Retailers turn to AI and observability for better digital journeys

The retail industry is leveraging observability to improve digital customer experiences (DCX) and streamline operations, with significant ROI to show for it. According to New Relic’s latest report, retailers see a fourfold return on investment (ROI) from strategic observability efforts....

New DoorDash tool simplifies grocery shopping and enhances convenience

DoorDash has announced a new feature to streamline online grocery shopping, addressing the hassle of manually adding items to your cart. This allows users to sync their grocery lists directly with the app, facilitating the process of stocking up on...

4 myths about contact centre consumption-based billing that need to be debunked in 2024

You’ve just added a cloud service for your 500 headcount contact center, entering into a per-seat agreement with the vendor. While the seat-based model may appear to offer a flat recurring expense, it’s costing your organisation more than you realise....

Is Amazon’s new platform a threat to discount giants like Temu and Shein?

Amazon has unveiled Amazon Haul, a mobile-only storefront which provides a range of budget-friendly items priced at $20 or less. Accessible through the Amazon Shopping app or on mobile browsers, the platform is Amazon’s answer to rising competition from Chinese...

This week in CX: rethinking the future with green jobs and digital disruption

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at how we need to think in order to change CX for the better, unifying customer and employee experiences, and are customers aware...

Most US shoppers encounter generative AI without realising it

Generative AI is quietly reshaping the retail landscape, enhancing online shopping experiences with personalised recommendations and streamlined interactions. Yet, a new Bain & Company survey reveals that 71% of U.S. consumers are unaware they’re engaging with generative AI while shopping...

63% of UK shoppers hesitate to use AI for online purchases

According to a recent Zendesk survey of over 8,400 global consumers, British shoppers rank among the most digitally aware regarding AI. As many as 84% of UK consumers are familiar with AI tools like digital shopping assistants, and nearly half...