Tag: Retail

Retail associates voice concerns over loss prevention amid rising theft

A recent global study highlights growing concerns among retail associates about loss prevention and the overall shopping experience. According to Zebra Technologies’ 17th Annual Global Shopper Study, 84% of retail associates are worried about the lack of technology to detect...

Big Lots launches app to streamline shopping experience for members

Big Lots has launched the Big Lots app to provide a more seamless and rewarding shopping experience for its customers. Available to both current and new members of the Big Rewards loyalty program, the app provides many features tailored to...

New retail media solution from dentsu and Salesforce drives growth through personalisation

Dentsu has partnered with Salesforce to launch Smarter Media, a retail media solution powered by AI designed to speed up monetization by allowing personalised buying journeys.According to Salesforce research, consumer expectations around retail experiences are evolving, with 80% of customers...

Amazon’s new 3D virtual holiday shop brings festive magic to online shopping

Amazon has transformed holiday shopping by launching its Virtual Holiday Shop, an immersive 3D experience powered by Amazon Beyond.“We’re always innovating to enhance the shopping experience and empower customers to discover products in easy and fun ways. With the Virtual...

This week in CX: navigating the digital well-being space

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research on the first digital wellbeing hub, what are businesses up to this holiday season, and how should you communicate...

54% of UK marketers use AI for Black Friday pricing and promotions

According to recent data from Optimizely, more than half of UK marketers (54%) are utilising AI to determine pricing and promotions for Black Friday. As Black Friday continues to grow in importance as a start to the holiday shopping season,...

Retail job applications surge by 70% amidst declining hires

According to iCIMS’s report, overall retail job openings remain higher than a year ago, even though hiring has dropped. The report suggests that although candidates are increasingly interested in part-time retail roles, employers appear hesitant to hire at previous rates.The...

Survey reveals rising demand for a fresh and engaging grocery store experience

A new survey by ChangeUp reveals that nearly 70% of grocery shoppers feel that the in-store shopping experience has either stagnated or deteriorated over the last two years, showing a critical gap between customer expectations and grocery retailers’ offerings. Released...

This week in CX: is privacy the key to trusting AI?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at whats going on with AI, what drives businesses to change, and are there any innovative ideas left?We’re also discussing new updates from...

70% of US consumers make annual luxury purchases, driven by price and quality

According to recent research from LoopMe, 70% of US consumers purchase at least one luxury good or apparel each year. A significant one-third of these shoppers spend $1,000 or more on luxury items.Many shoppers see luxury shopping as a tactile...