Tag: uk

42% of employers now have dedicated resources for diversity and inclusion

A recent study by Hays reveals that over two in five (42%) employers have established a dedicated resource for diversity, equity, and inclusion (DE&I) across UK workplaces. The report shows that 50% of organizations have a team dedicated to DE&I...

Nearly a third of workers say Friday is the happiest day to work in the office

According to a recent study by Making Moves, 28% of office workers report feeling happiest working from the office on Fridays. The survey polled over 2,000 office-based employees and found that Monday and Wednesday shared the spot as the second...

Over 25% of remote workers feel career-blocked

A new survey by United Culture reveals that over a quarter (27%) of hybrid and remote workers feel they’ve missed career advancement opportunities due to their flexible work arrangements. The study, which surveyed workers in the UK and US, shows...

This week in CX: is privacy the key to trusting AI?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at whats going on with AI, what drives businesses to change, and are there any innovative ideas left? We’re also discussing new updates from...

UK businesses grapple with 41% increase in sick leave

According to new data from TotalJobs, sick leave in the UK has surged by 41% over the past three years, adding more pressure to declining productivity levels. The study points to rising absenteeism as a contributing factor to a “cycle...

Shein and Temu’s rapid rise hits roadblocks

According to new data from Forrester, the two rapidly growing e-commerce platforms, Shein and Temu, are expected to experience a significant slowdown in growth rates next year. Based on an analysis of retail trends for 2025, this prediction suggests that...

70% of shoppers turn to social media for holiday shopping inspiration

As the holiday shopping season approaches, social media platforms are expected to significantly influence consumer behaviours and brand engagement. A recent survey from Sprout Social encompassing US and UK insights shows that over 70% of shoppers rely on platforms like...

Chatbot issues cause one-fifth of telco customers to drop purchases

A new survey by 15gifts reveals that telco providers are losing 20% of customers because of inadequate chatbot support, with 24% stating chatbots as their main frustration when shopping for telco services online. The study, which surveyed consumers across the...

This week in CX: what do we do with reviews?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at how reviews impact customer behaviour, what’s happening with the job market and is cloud technology the frontier in CX and personalisation. We’re also...

UK internship opportunities fall 30% as job market tightens

Internship opportunities in the UK have dropped this year, making it harder for students and graduates to obtain work experience. According to a survey by Adzuna, the number of internships has decreased by 30% compared to 2022, with only 3,817...