Certified CXPA Training Professional
Founded in 2011, The CXPA is a global non-profit organization positioned to guide and enhance the growing field of customer experience management. Our trainer is one of only few certified Customer Experience trainers in the world, ready to share with you their theoretical and practical knowledge gained working ad teaching all around the globe.
A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. He has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world.
Ian is an internationally renowned speaker and blogger on the subject of customer experience ijgolding.com who served on the inaugural board of Directors of the CXPA (Customer Experience Professionals Association). In 2014, Ian officially became a Certified Customer Experience Professional, currently being on the UK Board of Ambassadors for the CXPA.
In August 2015, Ian became the first person to become an Authorised Resource and Training Provider for the CCXP accreditation. CCXP designation is for practitioners who want to be recognized for their expertise and skills while defining standards and best practices for the industry. It is the first global professional qualification for Customer Experience.Providing training and mentoring for obtaining CCXP accreditation, Ian has helped professionals in the US, Europe, Asia and Pacific regions become CCXPs. And now, through this programme, he is available for professionals in the UK as well.Ian is also an annual member of the judging panels at the UK Digital Experience Awards, UK Customer Experience Awards, and the Customer Service Training Awards and is an Advisor and featured columnist for CustomerThink, a global online community of 80,000+ business leaders.
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