We are delighted to announce the Finalists for the UK Financial Services Experience Awards 2016. We are looking forward to seeing everyone at the Finals on Thursday 14th July 2016 at Park Plaza Riverbank.


Discipline Specific

Best Innovation

  • Royal Bank of Scotland – Entrepreneurial Spark powered by NatWest
  • Standard Life plc (Social Media)
  • Continuum (Financial Services) LLP
  • Welcome Real Time
  • Virgin money plc

Business Change

  • Barclays with Barclays Video Banking
  • Equine and Livestock Company Limited
  • G2A.COM Limited
  • Royal London – Group
  • Visa Europe
  •  

Business Transformation

  • Barclays with NoMi
  • NewDay Limited
  • Royal London – Consumer
  • Santander

Communications and Social Media

  • Standard Life plc (Social Media)
  • Continuum (Financial Services) LLP
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Delivery of a great Customer Experience – ‘Innovation/ Revolution’

  • AXA PPP healthcare
  • Surewise.com#sthash.gzQJ4YFc.dpuf
  • TSB with Blue Sky Performance Improvement
  • The Co-operative Bank with CXPartners Limited
  • My Pension Expert
  •  

Delivery of a Great Customer Experience – “Customer Centric Culture”

  • LV= 50+ Proposition
  • Direct Line Group
  • Aspray Limited
  • Royal London
  • The Royal Bank of Scotland – Small business borrowing tool

Employee Engagement ‘Improving CX’

  • Lloyds Banking Group – Best Bank for Customer
  • NewDay Limited
  • AXA PPP healthcare
  • Virgin money plc
  • Royal Bank of Scotland – Entrepreneurial Development Academy

Employee Engagement ‘Innovation’

  • British Gas
  • The Carlyle Group
  • Direct Line Group
  • Royal London
  •  
  •  

Innovation in Customer Experience

  • Royal Bank of Scotland – NatWest Sessions
  • G2A.COM Limited.
  • ZugarZnap Group
  • Nationwide Building Society
  • Kingsbridge Contractor Insurance
  • Standard Life plc
  •  
  •  

Insight and Feedback – Putting the customer first

  • Standard Life plc
  • Yorkshire Building Society in partnership with KPMG Nunwood
  • Lloyds Bank, Wealth & Mass Affluent Commercial
  • Royal London
  • The Royal Bank of Scotland
  •  

Insight and Feedback ‘Voice of Customer’

  • Visa Europe
  • Domestic & General
  • Lloyds Banking Group in partnership with eDigital Research
  • TEB (BNP Paribas Subsidiary in Istanbul)
  •  
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New Product/Product Improvement

  • British Gas
  • Domestic & General
  • Lloyds Banking Group
  • LV= Retirement Wizard
  • Royal London
  • Standard Life plc
  • Welcome Real Time

Self – service customer experience

  • The Royal Bank of Scotland – Small business borrowing tool
  • LV= Retirement Wizard
  • Welcome Real Time
  • ZugarZnap Group

Employee Engagement – Best Place to Work

  • British Gas
  • The Carlyle Group
  • Direct Line Group
  • Royal London
  •  

Use of Technology

  • Carfinance 247
  • Provident Home Credit
  • G2A.COM Limited
  • LV= Retirement Wizard
  • Standard Life plc
  • Welcome Real Time

Sector Specific

Banking and Investment

  • TSB with Blue Sky Performance Improvement
  • Lloyds Banking Group – Best Bank for Customers
  • Lloyds Banking Group – Global Transaction Banking Proposition Acceleration Engine
  • Nationwide Building Society
  • Royal Bank of Scotland – Entrepreneurial Spark powered by NatWest
  • The Carlyle Group

Contact Centres

  • Capita
  • Direct Line Group
  • LV=
  • Royal London – Retirements
  • Royal London – Moment of Truth
  •  

Insurance

  • Surewise.com
  • Direct Line Group
  • Domestic & General
  • Aspray Limited
  • Equine and Livestock Company Limited
  • Royal London
  • ZugarZnap Group

People People

Customer Experience Professional of the Year – Management

  • LV= – Emily Coles
  • Royal London – Jade Stout

Customer Experience Professional of the Year – Senior Management

  • Visa Europe – Hazel Fagon
  • Royal London – Anne Leiper

Team of the Year ”Transformational Change”

  • AXA PPP healthcare
  • Lloyds Bank, Wealth & Mass Affluent Commercial
  • Openwork Limited
  • Royal London – Group Insight Team
  • The Carlyle Group

Team of the Year ‘loving your customer’

  • Visa Europe
  • Capita
  • The Co-operative Bank with CXPartners Limited
  • Direct Line Group
  • Royal London – Voice Pod

FXA-afterparty
For further information on your presentations or the Awards, please contact Ana on 020 7193 5549 or email ana@awardsinternational.eu.

About The Author

The UK Financial Services Experience Awards are unique in recognising and celebrating best practice in the delivery and improvement of outstanding customer experience in the Financial Services sector. Those entering are asked to demonstrate, both via a written entry and a presentation to an independent judging panel of experienced business professionals, that they have delivered improvements to customer experience with consequent benefits not only to customers but to the organisation as a whole.