Today’s pick

By  Greg Wilson

January 08, 2025

Care, share and trust: how ALA Insurance become industry disruptors

Two new hires are expected to begin their careers at ALA Insurance in December, a family owned and run firm…

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Almost 90% of shoppers used AI this holiday season

Customer Experience, CXM News

Almost 90% of shoppers used AI this holiday season

Woman, laptop and support with headphones in call centre for customer service

Customer Experience, CXM News

AudioCodes launches AI-driven intelligent meeting room solution

Statistics reveal the ups and downs of job satisfaction in the UK workforce

CXM News, Employee Experience

Statistics reveal the ups and downs of job satisfaction in the UK workforce

Customer Experience, Employee Experience, Interview

Yettel adopts winning approach to transforming sales training and development

Customer Experience

January 14, 2025

Sigma Connected raises £100,000 for Birmingham Children’s Hospital

January 14, 2025

Voting opens today! Decide your top 50 CXMStars of 2025🌟

January 13, 2025

77% of shoppers opt for self-checkout for its speed and efficiency

January 13, 2025

Reputation matters: Improving scores can boost automotive sales by up to 10%

January 13, 2025

Furniture brand Wayfair leverages Google’s Gemini to transform online retail

January 13, 2025

Qualtrics’ experience management solution to drive Jollibee’s CX efforts

January 13, 2025

Lenovo introduces advanced robotics and AI tools for smarter retail operations

January 13, 2025

Cera secures $150 million to transform home healthcare with AI

Smiling young woman cook wearing apron using mobile phone while standing in kitchen of a restaurant
By  CXM Editorial

January 14, 2025

WorkJam adds two new tools to improve frontline team communication

Digital frontline workplace solution provider WorkJam has launched two new features with the aim of enhancing frontline team communication –…

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Algolia transforms fashion e-commerce with new tool

January 14, 2025

Algolia transforms fashion e-commerce with new tool

Almost 90% of shoppers used AI this holiday season

January 14, 2025

Almost 90% of shoppers used AI this holiday season

All news >
This week in CX

This week in CX: Investing in AI is the key to future-proofing retail

This week in CX

This week in CX: out with the old, in with the new

This week in CX

This week in CX: the workplace trends you can’t ignore this season

This week in CX

This week in CX: how much trust would you place in genAI?

Digital Experience

January 13, 2025

Lenovo introduces advanced robotics and AI tools for smarter retail operations

January 13, 2025

Cera secures $150 million to transform home healthcare with AI

January 10, 2025

AI takes centre stage in customer success strategies

January 10, 2025

Talkdesk unveils AI-powered customer service agents for retail

January 10, 2025

Great in-store retail experience… so why is the website so bad?

January 09, 2025

AI skills to lead transformative changes in learning and development for 2025

January 09, 2025

Retailers turn to mobile apps to address labour shortage

Algolia transforms fashion e-commerce with new tool
By  CXM Editorial

January 14, 2025

Algolia transforms fashion e-commerce with new tool

Algolia has unveiled its Intelligent Fashion Solution, designed to set new benchmarks in fashion e-commerce. The platform aims to address…

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January 13, 2025

Furniture brand Wayfair leverages Google’s Gemini to transform online retail

Persistent launches new tool to revolutionise data integration in healthcare and life sciences

January 13, 2025

Persistent launches new tool to revolutionise data integration in healthcare and life sciences

All news >
Online shopping experience

Great in-store retail experience… so why is the website so bad?

Cost of bad customer experiences hits $3.8 trillion, claims Qualtrics

CXMStars deadline extension!

Ageas UK CEO Ant Middle on CX,  AI and his plans for 2025

Ageas UK CEO delivers profits and customer experience

The next phase of privacy: consent management

Employee Experience

Statistics reveal the ups and downs of job satisfaction in the UK workforce

January 13, 2025

Statistics reveal the ups and downs of job satisfaction in the UK workforce

January 10, 2025

Yettel adopts winning approach to transforming sales training and development

Jollibee
By  CXM Editorial

January 13, 2025

Qualtrics’ experience management solution to drive Jollibee’s CX efforts

Philippine-based Jollibee Group, the name behind global fast-food brands including Coffee Bean, SmashBurger and Jollibee’s own-brand restaurants, has partnered with…

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Medallia appoints new chairman and CEO

January 08, 2025

Medallia appoints new Chairman and CEO

National living wage and tax burdens challenge UK businesses  

January 06, 2025

National living wage and tax burdens challenge UK businesses  

All news >