Dead Piggy Bank. Bankruptcy and business closure. Economic crisis, pandemic quarantine measures. Unprofitable business, lack of customers and high risks. Subsidizing and lending by the state.

Today’s pick

By  Sandra Radlovacki

February 06, 2025

Customer experience crisis in banking

Banks are struggling to stand out in a fiercely competitive market where tight margins leave little room for error. Despite…

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Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer  interactions

Customer Experience, CXM News

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer interactions

Customer Experience, CXM News, Digital Experience

Americans fear online platforms aren’t safe

Less paperwork, more care: digital tools are reshaping healthcare efficiency

CXM News, Employee Experience

Less paperwork, more care: digital tools are reshaping healthcare efficiency

Sumsub and TELUS Digital partner to strengthen remote employee verification

CXM News, Digital Experience, Employee Experience

Sumsub and TELUS Digital partner to strengthen remote employee verification

Customer Experience

February 11, 2025

USCXA winner ParkHub enhances game-day parking experience for Mercedes-Benz Stadium

February 10, 2025

Don’t take a ‘head-in-the-sand approach’ to client feedback

February 10, 2025

Yep AI unveils digital human technology for smarter customer engagement

February 10, 2025

Pega to power UK armed forces’ unified digital recruiting platform

February 10, 2025

FDNY taps NICE to digitally transform fire investigations

February 10, 2025

Digital wallets: The loyalty card of the future?

February 10, 2025

4 ways generative AI expedited the future of customer service

February 10, 2025

Here they are: the top 50 CXMStars for 2025🏆

Linnworks and Temu partner to expand global ecommerce opportunities
By  CXM Editorial

February 12, 2025

Linnworks and Temu partner to expand global ecommerce opportunities

Linnworks has announced a strategic partnership with Temu to facilitate retailers’ operations and grant them access to millions of potential…

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successful negotiate and handshake concept, two businessman shake hand with parthner to celebration partnership and teamwork, business deal

February 12, 2025

Infobip and White Label Communications join forces to boost CPaaS offering

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer  interactions

February 11, 2025

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer interactions

All news >
This week in CX

This week in CX: AI, work week changes, and new shopping habits

This week in CX

This week in CX: smaller raises, AI bosses & office debates 

This week in CX

This week in CX: Is employee appreciation being done right?

This week in CX

This week in CX: Who’s taking the wheel when it comes to CX?

Digital Experience

February 11, 2025

Americans fear online platforms aren’t safe

February 10, 2025

Sumsub and TELUS Digital partner to strengthen remote employee verification

February 10, 2025

Digital wallets: The loyalty card of the future?

February 10, 2025

4 ways generative AI expedited the future of customer service

February 07, 2025

Dovetail streamlines CX reporting with AI

February 07, 2025

InMoment unveils new tool for smarter reputation management  

February 06, 2025

Applause and Webex expand partnership to enhance accessibility for all

deepfake deception, man wearing a mask
By  CXM Editorial

February 12, 2025

The age of deepfake deception is here and most of us are already falling for it

A new study from biometric security firm iProov has revealed a startling truth: 99.9% of people can’t reliably identify deepfakes.The…

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Online Location GPS Map Search On Laptop Screen

February 11, 2025

Yext acquires Places Scout to bolster search intelligence

Auquan launches Sustainability Agent to free finance teams from manual ESG work

February 11, 2025

Auquan launches Sustainability Agent to free finance teams from manual ESG work

All news >

5 technology predictions to supercharge customer experience in 2025

CXMStars

Public voting closes on CXMStars

InVision group unites entire portfolio under new “Peopleware” brand

Combining AI and the human touch will drive public sector efficiency  

Voting opens today! Decide your top 50 CXMStars of 2025🌟

Online shopping experience

Great in-store retail experience… so why is the website so bad?

Employee Experience

Less paperwork, more care: digital tools are reshaping healthcare efficiency

February 11, 2025

Less paperwork, more care: digital tools are reshaping healthcare efficiency

Sumsub and TELUS Digital partner to strengthen remote employee verification

February 10, 2025

Sumsub and TELUS Digital partner to strengthen remote employee verification

Auquan launches Sustainability Agent to free finance teams from manual ESG work
By  CXM Editorial

February 11, 2025

Auquan launches Sustainability Agent to free finance teams from manual ESG work

Auquan has announced the launch of its Sustainability Agent, an AI-powered tool designed to free sustainability teams from the burden…

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Aldi expands UK operations with 1,600 new jobs and increased wages  

February 10, 2025

Aldi expands UK operations with 1,600 new jobs and increased wages  

The latest cx news

February 10, 2025

Brands losing consumers, maternity claim dismissed, and robots beating grads to jobs

All news >