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Author: Nick Nonini

By  Nick Nonini

February 06, 2018

Merging ‘Front’ and ‘Back’ Offices to Retain the Digital Customer

The rise of new technologies and their impact on a multitude of sectors has defined the digital disruption of recent years.  Banks continue to close branches as the thirst for more efficient and online services grows, while a renewed focus on Digital...

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By  Nick Nonini

November 30, 2017

Empowering a Blended Workforce to Deliver Optimal CX

As consumers continue to become more digital-savvy, organisations are considering – and even implementing – more cost-effective digital channels as part of their evolving customer engagement strategies. For many, this means investing in AI solutions like virtual assistants, in-store virtual helpdesks,...

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