To comply with the health and safety regulations, Customer Experience Professional Association (CXPA) has made it possible to take the CCXP Exam remotely, starting July 2020.

Those who wish to become a Certified Customer Experience Professional will now have the opportunity to do so from the comfort of their home or office. The CCXP exam will be conducted online, using Prometric’s ProProctor™ system with a live exam proctor monitoring the process. The validity and rigour of the online test taking will be of the same level as in the tests taken inside of a testing centre.

The Certified Customer Experience Professional (CCXP) credential is the marker of a committed customer experience professional who has demonstrated the wide range of knowledge essential to manage the customer experience in today’s challenging environment.

To ensure that you meet the environment and system requirements, visit this link where you can find all the necessary details.

If you need help with setting up the ProProctor™ software, click here to download the user guide.

As testing locations are currently in the process of reopening, click here to get the full list of the site openings near you.


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