CXInspired is a brand new report that provides all the information and practical examples you need to accelerate customer centricity in your organisation.

What is featured in this report:

  • 60 case studies from award-winning companies (all case studies won at one or more CXA® by Awards International)
  • All case studies are analysed according to the maturity level framework


All case studies are relevant to one of the following topics:

  • Customer Centric Culture
  • Customer Insight and Data
  • Strategy
  • Digital Transformation
  • Metrics and KPIs
  • Operational Transformation

Learn from some of the biggest UK and international companies:

The report delivers valuable insight from large and small companies across the world. We select their input based on value, not on any other criteria.

Look inside the report and find out how to:

  • Harness transition to achieve higher standards, better business scores and more cohesive teams
  • Change a corporate culture and improve competitiveness and performance
  • Rebrand matched with sustainable culture change within company earns high rankings
  • Engage your employees to create a better customer experience design
  • Make customers come to you and help with customer experience mapping
  • Create an employee-centric strategy and build skill set of employees that brings 5* reviews